Key Responsibilities:
- Strategy and Planning: Formulate strategies to drive value from the Salesforce Platform in partnership with client, product, technology, and operations teams.
- Business Change: Manage ongoing investment and activity in line with the defined portfolio, including capacity and capability planning and development.
- Solution Realisation: Plan and drive execution of activities aligned with the Corporate Digital Platform execution model (SAFE).
- Benefits Optimisation: Utilise existing solution usage analysis to develop deep client insight and identify opportunities to create client value.
- BAU: Agree and manage SLAs with key stakeholders and support teams, consistently reducing organisation risk.
Education and Experience Required:
- B-degree
- 5-8 years’ experience in the financial industry (Knowledge in Corporate Banking)
- Minimum 5 years experience in an Agile environment
- Salesforce Certifications and 3-4 years’ experience
Advantageous Experience:
- Exposure to emerging technology – For example: CRM, Blockchain, DLT, Artificial Intelligence, Smart contracts, Cloud, API’s
- Ability to coordinate to solve problems across multi-functional and diverse teams.
- Strong orientation to driving strategy execution
- Advanced Level Salesforce Certifications i.e. Service Cloud Consultant; Sales Cloud Consultant & Marketing Cloud
- Product Owner Certification (SAFe; Agile)
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
