Security, Compliance, and Disaster Recovery

• Ensure network security by following security standards in technology infrastructure maintenance, upgrades, and implementations
• Work with Sr. Security Engineer to respond to security incidents, coordinating activities with IT teams and vendors, and assisting ends users, as needed
• Work with Sr. Security Engineer on DR, backup, and monitoring activities to meet the needs of Jhpiego enterprise business operations
• Participate in change management process for changes in software and hardware
• Follow and inform staff on Jhpiego IT Service Management processes

Securing Systems and Infrastructure

• Monitor systems to ensure security and performance of Jhpiego systems
• Manage and analyze network and system configurations
• Maintain network equipment including all switches, wireless access points, and firewalls
• Assist with system maintenance and vulnerability assessments
• Monitor email quarantine

Incident and Change Management

• Respond to security incidents, escalating to Sr. Engineers as needed
• Manage, and monitor Intune to deploy applications to user laptops
• Monitor system changes and triage incidents to resolution
• Follow the Incident and Change Management processes

Collaboration and Knowledge Sharing

• Work with Global IT teams to ensure network infrastructure meets standards across Jhpiego offices
• Share knowledge on Jhpiego’s infrastructure processes and procedures with Global IT teams
• Collaborate with IT staff on infrastructure solutions

Other duties as assigned

 NOTE: All staff members of Jhpiego, regardless of the level of their responsibilities are expected to:

• Model the mission and values stated above
• Participate in the business development processes
• Contribute to the knowledge sharing and transfer process
• Make responsible decisions that result in time and cost containment and clear accountability
• Participate in multiple teams, adopt team spirit, take responsibility for action items assigned and provide feedback as needed
• Multitask, be able to manage competing priorities and be able to prioritize to meet program and/or organizational objectives

 Required Qualifications

• BA or BS in computer science, engineering, mathematics, or cybersecurity with at least 4 years of experience in information technology with an emphasis on security
• Experience working with a SIEM in an enterprise environment
• Experience writing scripts or code in Python, Powershell, KQL, C#, Java, or any other language
• Experience responding to and resolving security incidents
• Experience providing remote support, working, and communicating with end-users
• Experience with using a ticketing system to manage tasks and incidents
• Strong knowledge of both high- and low-level network architecture, protocols, devices, and operating systems
• Experience with Azure, AWS, or GCP
• Experience with MDMs or configuration management systems
• Experience in subnetting, general network architecture, DNS, firewall, and intrusion detection/prevention
• Experience with Windows Server and Linux operating systems
• Experience or knowledge in Network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols, etc.)
• Experience using some or all of the following: packet analysis, remote troubleshooting, network protocols, network diagnostic tools, and network monitoring tools.
• Industry regulated certifications: CEH, CISSP, Sec+, SANS
• Excellent client interfacing skills, strong verbal and written communication skills and ability to work with all levels of management
• Ability to manage high-volume workflow with minimal supervision
• Ability to coordinate tasks and deliverables with project team and vendors
• Ability to monitor and adhere to deadlines
• Consistent attention to detail
• Experience working with a diverse IT team
• Strong complex problem-solving skills
• Strong written and oral communication skills
• Ability to communicate technical information to a non-technical audience
• Ability to travel internationally up to 25%