Your key accountabilities will include the following;

Operations;

• Process all transactions received from internal and external clients and stakeholders
• Supervise and administer all transactions relating to AIS products and services.
• Identify and drive operational efficiency.
• Monitor, verify and/or authorise transactions processed by team members to ensure that the required standards of work are met during execution.
• Ensure all transactions are executed within the relevant cut-off times.
• Assist the Team Leader/Operations Manager with tracking of the systematic allocation of work to team members and make adjustments to the workload when there are capability gaps or absence issues to ensure smooth and timeous workflow.

Risk Management and Compliance;

• Conduct regular reviews of the business environment to identify real and potential risks
• Design and implement risk reduction, mitigation and avoidance measures to address potential or identified risks
• Maintain a good understanding of all governance applicable to AIS Operations
• Promote the importance of compliance in the team and ensure that the teams comply and adhere to all internal audit and compliance requirements

Collaboration and Relationship Building;

• Develop and maintain networks within the Absa Group across operational areas.
• Maintain high personal visibility with crucial influencers within the bank and externally promoting the credibility of self and the business’s growing capabilities.

Customer Service;

• Ensure high quality communication to internal and external clients, both verbal and written
• Ensure that the team delivers Excellent Service to all clients within agreed SLAs, by monitoring performance and tracking daily queues

Send in your application if you have the above experience and meet the below requirements;

• Diploma / Certificate NQF level 6
• 5 years or more Custody Operations experience
• Knowledge of regulatory and statutory requirements: SARB and Strate Rules

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)