The role holder shall act as a strategic asset responsible for decomposing strategy into valuable change initiatives and ensuring that there is sufficient due diligence conducted to enable value-based decision making. He/She shall work with the Enterprise Architecture Team to identify or exploit improvement opportunities across all business units and touchpoints by defining business problems through an in-depth investigation and gathering of technical and non-technical information, detailing requirements for a solution and ensuring the delivered solution not only meets business requirements but also results in the realization of projected benefits.

Main Responsibilities

Strategy:

• Participate in the formulation of ICT, Digital Transformation, and Innovation strategies for the company.
• Understand and creatively apply design principles to architect business transformation & innovation initiatives.
• Maintain a holistic view of the business, the ecosystem surrounding the business, the technology supporting the business, current technology infrastructure, and emerging trends.
• Influence and collaborate with project managers, key change agents, and other stakeholders to build and sustain highperforming teams as well as leverage the collective intelligence of the organizational network to cultivate organizational creativity in an age of complexity.
• Supporting business transition and helping to establish change in line with the ICT, Digital Transformation, and Innovation strategies.
• Defining and implementing performance metrics to ensure tracking and continuous improvement of service delivery & business operations.

Operational:

• Gain a full understanding of business needs; from vision and strategy to execution of operations, sufficiently enough to act as a business relationship manager and internal consultant.
• Gathering, validating, and documenting business requirements, creating functional specifications, implementing and testing solutions.
• Analyzing commercial data such as budgets, sales results, and forecasts.
• Modelling business processes and identifying opportunities for process improvements.
• Identifying issues, risks, and benefits of existing and proposed solutions and outlining business impacts.
• Estimating costs and identifying business savings for proposed solutions.
• Collating and actioning feedback from internal and external customers, deriving insights, designing specific processes, policies, and procedures, aligning front office and back-office processes, leading the integration of people, processes, and technology to ensure operational excellence as well as seamless and memorable experiences for customers.

Corporate Governance (Regulatory and Compliance):

• Adherence to the laws and regulations of Kenya and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership and Culture:

• Building the team capabilities and ensuring adequate succession planning within the department
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Create personalized development plans that align with your career aspirations and the organization’s objectives.

Requirements

Qualifications

• Bachelors’ degree in Business or IT related field.
• Relevant professional qualification.

Relevant Experience

• 5 years’ experience in Business Analysis.
• Must be experienced in process optimization.
• Have thorough understanding of how to interpret customer needs and translate them into application and operational requirements