Workatele

Senior Customer Service Coordinator at Shugulika Africa Limited,Dar es Salaam, Tanzania

Shugulika Africa Limited

Senior Customer Service Coordinator at Shugulika Africa Limited,Dar es Salaam, Tanzania

Shugulika Africa Limited

Full time Job

Date Posted: September 7, 2023

Application deadline:

Expired on: September 22, 2023 12:00am

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Job description

Responsibilities;
• CRM and sales related daily routine and tasks incl. Internal/external correspondence.
• Handle processing of client orders with accuracy and timeliness
• Update the information of the Customer Report system in accordance with the guidelines, produce, and compile various reports concerning customer comments.
• Organize and arrange menu presentation based on Sales Excellence process using the applicable tools, to meet the customer and internal requirements.
• Ensure the inventory and equipment control is taken according to customer instructions and submitted to the customers within deadline.
• Efficient coordination and cooperation with departments.
• Planning and organization incl. Cost and budget control, reporting.
• Quotations, calculations, analysis of complex data.
• Advanced use of tools as MS office incl. PP, Pastel system, EGS-system.
• Documenting customer interactions and ensure adherence to policies and processes

Requirements
• Bachelor Degree in any field with a Master’s degree in Business, Economics or Finance as an added advantage.
• Min. 3 years of successful, previous experience in corporate environment.
• Strong analytical and organizational skills and capacity to work under pressure.
• Excellent computer-skills especially of EXCEL; PP.
• Proactive, well organized, problem solving; dedicated; team-player.
• Confidence in Sales environment.
• Excellent (fluent) verbal and written communications skills in English.

Application deadline:

Expired on: September 22, 2023

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