Key accountabilities/Deliverables/Outcomes:

MARKETS SALES DEALING

• Under the guidance of the Head, Global Market Sales-RBB actively participating in the implementation of the Market Sales Strategy in line with the Absa Market Sales Strategy and Country sales requirements.
• Acting as the primary point of contact for both internal (Commercial, business banking & Retail) and external Market Sales clients, while ensuring regular face-to-face engagement with the respective teams to promote teamwork.
• Manage one’s client portfolio, to include:
  • Daily contact with clients who have completed the Terms of Business (TOB)
  • Regular face-to-face interaction with clients in one’s portfolio.
  • Regular contact with principal Relationship Managers

Key actions to include:

• Managing Retail and Business Banking Segment portfolio to generate strong growth and sustainable returns over the business cycle with special focus on Customer Service and Financial Performance
• Assisting the Head of Market sales – RBB in achieving strategic and tactical objectives
• Collaborate with internal and external stakeholders to create value and achieve business goals.
• Providing periodic reporting on client growth, volume, and profitability in one’s own portfolio.
• Periodically providing detailed Management Information to the Head, Global Market Sales-RBB on the composition, performance, and profitability of the client portfolios.
• Assisting the Head of Market sales -RBB with any ad-hoc reporting requests

Financial Performance – 30%

• Grow revenue to gain Market share
• Build a structured FX flow business

Risk management products – 25%

• Product diversification

Customer obsession – 10%

• Uphold market leading customer standards (internal/external)
  • Giving superior customer service
  • Expanding the customer base as is appropriate.
  • Undertaking customer visits (and joint customer visits with the coverage teams)
  • Show case risk management solutions to clients.
  • Actively participating in client events, including trainings and seminars, and Entertaining clients as permitted under the bank and group compliance policies.
  • Conversion of dormant clients to active clients

Efficiency & Governance – 10%

• Adhere to all applicable Absa frameworks, policies, and procedures, demonstrating sound judgement and responsible risk management, and when required, highlight breaches and request dispensations & waivers on a timely basis.
• Refrain from behaviours and conduct that could be detrimental to our external and internal clients
• Ensure that Counterparty credit limits are not exceeded.
• Ensure FX Trades supporting documents requirements are met.
• Ensure all FX tickets booked are utilized.

Digital transformation – 25%

• Ensure clients are onboarded on/ and utilize Markets Sales digital platforms.

Role/person specification

Qualification

• Bachelor’s degree in a business-related course

Experience

• Experience in foreign exchange dealing, managing retail and business Banking Clients portfolio and financial markets risk management solutions.

Knowledge and Skills

• Portfolio management, customer service, regulatory environment, Financial Markets happenings
• Sales Techniques
• Understanding of interest rate risk, foreign exchange risk and credit risk
• Understanding of the policies, procedures and ethical requirements of a Market environment
• Ability to work under minimal supervision and deliver under tight deadlines.
• Excellent Stakeholder management