Assign duties to housekeeping staff and inspect their work to ensure adherence to established cleaning standards.

·       Investigate and resolve guest complaints regarding housekeeping service or equipment.

·       Prepare daily work assignments for housekeeping staff based on occupancy and guest requests.

·       Coordinate with reception regarding guest requests and room status updates.

·       Inspect all rooms, public areas and back-of-house areas to ensure cleanliness at all times.

·       Conduct orientation and ongoing training for housekeeping staff, covering policies, procedures and equipment use.

·       Manage housekeeping supplies and inventory.

·       Develop and implement work schedules for the housekeeping department, ensuring adequate staffing levels.

·       Manage the lost-and-found department, processing and returning lost items to guests.

·       Maintain cleanliness, orderliness an appearance of the entire I-House.

·       Ensure that rooms are cleaned and maintained according to IITA standards.

·       Address and resolve guest complaints promptly and professionally.

. Perform any other duty as may be directed by the Supervisor.

QUALIFICATION:                     

National Diploma certificate in Hospitality and Management or related field with four (4) years’ experience performing a similar role in a well-structured environment. Certification in Hotel and Catering is an added advantage.

COMPETENCIES:

The ideal candidate must:

·       Have hotel experience.

·       Have the ability to multi-task and manage time effectively in a fast-paced environment.

·       Have good communication skills.

. Be a good team player and have ability to work under pressure.