To manage IT infrastructure operations and integrations, ensuring seamless and efficient support for
both business and regulatory projects.

Key Responsibilities
Business Performance:
• Manage the integration of various IT systems and applications to enhance business
processes.
• Monitor 3rd Party vendors and service providers, evaluating performance and ensure
service level agreements are met.
• Review IT- related costs to ensure they remain within the agreed budget.

Customer Management:
• Provide technical support and training to end-users to resolve TT-related issues.
• Ensure timely resolution of user support requests and maintain a high level of user satisfaction.
• Ensuring near-continuous availability of all systems and digital platforms.

Leadership and people management:
• Share knowledge and best practice
• Provide feedback to various supporting units

Process, Controls and Operation Performance:
• Oversee the installation, configuration, and maintenance of the bank’s IT infrastructure.
• Manage the integration of various IT systems and applications to enhance business processes.
• Lead IT projects related to infrastructure upgrades, system integrations, and regulatory compliance
• Coordinate with different teams both internal and external to ensure successful projects delivery
• Collaborate with project teams to plan and execute integration strategies for new and existing
systems

Strategic Initiatives:
• Support automation of operational processes to maximize work efficiency.
• Infrastructural support on the expansion of branches and ATMs

Qualification & Experience:
Educational Background: Bachelor’s degree in computer science, Telecommunication or
other related fields of study.
• Cisco Certified NetworkProfessional CCNA routing and switching
• ITIL Foundation certificate in IT service management
Professional Experience: Minimum of 5 years of experience in IT infrastructure management, system
integration, and user support, preferably within the banking or financial services sector