• To provide support for all IT users and maintain IT resources at the required level of quality.

Main Duties and Responsibilities:

• Responsible for configuring, provisioning, and supporting various computer and other electronics device,
• Analyzes incidents and problems on weekly basis and provide professional assessment report with pragmatic recommendations,
• Ensures that printers for users are configured and working as required i.e., both local and network printers,
• Responsible for setup and deployment of new PCs/Notebooks to users,
• Ensures that all PCs are protected from virus attack by installing the latest Anti-Virus program,
• Troubleshoot and resolve end-user hardware, operating system, and software related problems, where possible,
• Troubleshoot and resolve basic network and server access problems for end users, where possible
• Troubleshoot and resolve issues related to WAN, LAN, firewall, VPN systems, etc, where possible,
• Troubleshoot and resolve issues with voice communications (Fixed telephone, PBX, or IP telephone system),
• Forward technical support issues that cannot be addressed to the relevant regional or central support team,
• Respond to inquiries about hardware or software issues,
• Perform scheduled maintenance and backup user data,
• Develop training materials and procedures for end users and IT Support Technician staff,
• Maintain and update record of telecom subscription,
• Perform other duties assigned by the immediate supervisor

• EDUCATION

  Qualification
  

  • BSc or MSc Computer Science or Computer Engineering or MIS or ICT or Computer Application or Database Administration or Computer Science or Information System or Information science or Information data Science and Analytics or ICT Service Management or Cloud Computing or related field of studies

  SKILLS

  Experience:

  • 5 years for BSc
  • 3 years for MSc

  Skills:

  • Problem solving & Troubleshoot skills.
  • Communication skills.