Context (Global influences, environmental / industry demands, organisational mission etc.)
–   Fast moving, hyper competitive industry with constantly changing business requirements and technologies
–   Fluid complexities of customer expectations and demands
–   Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
–   Highly dynamic and fluctuating Telecommunications industry
–   Total customer experience for MTN brand
–   Constantly changing consumer and market needs
–   Fast paced environment
–   Market dynamics and developments
–   MTN policies, processes and procedures
–   Regulatory industry norms govern MTN and partners
–   Highly pressurized, deadline-driven environment
–   Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
•   Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Key Job Responsibilities 
Strategy and Development 
•   To oversee the alignment of Consumer Business Residential strategy which includes operating systems, procedures and processes, to that of the business operational design, controls and measures.
•   To manage and ensure implementation of the strategy across a matrix structure and bringing in key stakeholders when needed
•   Driving strategic initiative and improvement project implementation across all business units
•   To integrate and drive synergies on business streams and fostering alignment to and governance requirements among the different divisions.
•   To align operational needs of the department to external economic and commercial environment for sustainability.

Operational Delivery
•   Manage, control and direct “Business as Usual” operations for Residential segment, including driving the changes required for implementation of new products and processes
•   Define the standards and set targets for operational performance across various activities and identify the parameters for measurement of performance.
•   Drive and manage Key projects for the division
•   Ensure monthly reporting , meetings and governance is adhered to
•   Coordinate all supporting functions to enable commercial and technology business units to deliver on the Residential Segment objectives

Budgets
•   Develop and manage operational budgets in line with business objectives;
•   Develop and manage project initiative budgets in line with business objectives; and
•   Advise and Support the General Manager on the annual Business planning and positioning of 3-year plan for Residential
•   Set and implement bottoms up targeting approach for business plan as well as Channel targets

Reporting
•   Report on a monthly basis to GM: Residential Segment on progress made within the division and in accordance with the measurement metrics set by the organisation;
•   Highlight to the management significant deviations from defined performance metrics; and
•   Prepare all reports and packs for governance meetings
•   Report on an adhoc basis on specific projects, as required

Managerial / Supervisory Responsibilities – (where applicable)
•   Accountable for the morale, performance, and development of the department’s human capital;
•   Align departmental values with MTN brand values;
•   Approve work structure process before adoption by the team;
•   Coach and mentor direct reports;
•   Enforce team members’ compliance to standard working processes and procedures;
•   Ensure adequate succession planning and that succession plans that are in place are achieved;
•   Ensure assigned team is led motivated, and rewarded to achieve KPA’s;
•   Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
•   Ensure effective management of diversity among personnel in the division;
•   Identify staff training and development needs and implement necessary actions;
•   Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
•   Possess the authority, presence, and integrity to command respect from colleagues and from external contacts;
•   Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
•   Provide guidance and leadership ensuring future focus and current efficiency;
•   Recruit and build a world class information management team;
•   Set goals and objectives for direct reports, monitor progress and maintain motivation;
•   Set overall direction for the division; and
•   Provide an advisory function on governance and best practices in client experience.-

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)
Education: 
–   Minimum of 4 year degree qualification
–   Fluent in English and language of country preferable.

Experience:
–   Minimum 5-8 years Commercial Management Experience
–   Minimum 5 years in Telecommunications industry
–   Project Management Experience
–   Good understanding of the telecommunication industry
–   Strategic decision-making Experience

Competencies:
Knowledge   
•   Complex and matrix structures
•   Consumer Insight best practices and trends
•   Decision making processes
•   Entrepreneurial approaches
•   Financial / Numeracy
•   Operational management
•   Project management
•   Telecommunications industries
•   Empowering others
•   Global thinker
•   Organisational awareness

Skills  
•   Analytical
•   Conflict management
•   Continuous improvement
•   Data interpretation
•   Dealing with ambiguity
•   Dealing with complexity
•   Leadership and coordination
•   Leadership
•   Numerical
•   Decision making
•   Presentation
•   Reporting
•   Insights
•   People skills

Behavioural Qualities
•   Innovation
•   Complete Candour
•   Emotional maturity
•   Drive
•   Passion
•   Attention to detail
•   Quick learner
•   Negotiation
•   Integrity