The Senior Manager – Human Resources Operations will be planning and managing Human Resource operation activities to maximize the strategic utilization of human resources, leading and directing the routine functions of the HR Operations including talent acquisition, hiring and interviewing staff and on boarding, administering total rewards, benefits and recognition, ensuring the compliance with company policies and practices as well as maintaining and boosting employees engagement, wellness, Health & Safety through employee relations activities, enabling HR Partnership with stakeholders and relying on HR Analytics to draw the road for improving the Employee Value Proposition.
Responsibilities
Context
(Global influences, environmental / industry demands, organisational mission etc.)
- Highly regulated and demanding work environment.
- Competitive industry and work informant.
- Instability and frequent changing environment equipment/system failure.
- Ensure a standard quality of work/service.
- Deal with top-level senior management with very high expectations.
- Able to achieve targets within tight time limits
- Leading, supporting, and supervising employees
- Dealing with strict PPPs.
Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA’s)
Strategic role
- Set the strategic plan of HR operations, and manage activities including the compensation and benefits, employee relations, recruitment, HR business partnership and HRIS.
- Manpower planning and budgeting for the company personnel costs and HR Operation department OPEX and CAPEX.
- Represent HR Operations in appropriate forums and meetings promoting the company to ensure a positive image and enhanced reputation, both internally and externally.
- Maintain awareness of changes in employment law, government policy and emergence of best practice using this to ensure that external services provided for company staff health are managed effectively and deliver excellent services for the employees.
Talent Acquisition, Recruitment & Onboarding
- Lead the process of recruitment and employment in the company externally and internally.
- Control the recruitment process while ensuring adherence to respective policies and procedures/Global Talent Standers implementation and deployment.
- Administer the recruitment cost (OPEX) in addition to recruitment budget management.
- Advertise vacancies through official channels, perform shortlisting against high standard qualifications, manage e-recruitment on HireVue, share results, arrange and conduct interviews in cooperation with concerned teams and consolidate and share feedback to obtain needed approvals.
- Supervise compiling selection criteria and prioritisation of applicants.
- Ensure conducting reference, qualifications, and MIE checks appropriately.
- Prepare and submit the company offer to the selected candidate.
- Providing professional support and advice on recruitment issues to Line/ departmental Managers.
- Coordinate closely with Recruitment team in SA to perform all above tasks for roles in MANCO.
- Design and manage the on-boarding programme for new joiners, prepare invitations, materials, and logistics with concerned parties.
Reward & Recognition, EVP
- Responsible for establishing and overseeing the company’s salary structure.
- Carry out the job evaluation in terms of related compensations and benefit.
- Responsible for running the monthly payroll.
- Receive and implement approved individual remuneration instructions.
- Carry out the salary review exercise on company level.
- Supervise remuneration payments to employees on a regular basis.
- Calculate separation and overtime payments.
- Implement the group policy regarding employees’ bonus calculation and payment.
- Monitor HR overall budget vs. expenditure and provide suggestions to optimise Staff Cost budget.
- Follow up with the Finance division when any adjustment in HR budget is needed.
- Set recognition strategies to build and enhance the recognition culture in cooperation with OD.
- Managing & administrating the recognition platform MTN Shine.
Employee Relations
- Manage all the employee relations activities including the employee disputes and complaints.
- Ensure a motivating working environment and maintain work life balance practices.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, dismissal and administering disciplinary procedures.
- Provide an advisory and consultancy on all aspects of employment law and practices to all Exco.
- Analyse and modify reward policies to establish competitive programs and ensure compliance with legal requirements.
- Lead the consultation and negotiation process with staff on all aspects of employment matters working to ensure excellent employee relations.
- Conducting exit interviews, gather and interpret feedback.
- Execute the social agenda and proposing new ideas.
HR Business Partnership
- Establish, maintain, and foster good relationships between the company and employees.
- Manage the efficiency of the HRIS implementations and processes.
BOOST: HR Analytics
- Maintain records and compile statistical reports concerning HR data such as hires, transfers, performance appraisals, and absenteeism rates, etc.
- Analyse statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization’s personnel policies and practices.
- Generate HC reports and any other requested reports on the company level or the group level.
Role Deliverables
- Manage employee engagement in Dubai, and provide hospitality grade HR experience
- Managing workforce planning and deliver cost effective HR service while optimizing cost.
- Managing Employees on boarding and exit and act on retention strategies
- Effective Time to hire and speed of hiring the right talent
- Staff Cost Management.
- Periodic HR reports and analytics.
- Manage office related issues and logistics to assure enabling environment
Qualifications
Job Requirements
(Education, Experience and Competencies)
Education
- Minimum 4 Year bachelor’s degree in equivalent specialization (HR), MSc / MBA is a plus.
- English and Arabic ( Arabic is an advantage)
Experience
- Manager track record of 5+ years; with at least 3 years in Telecom industry. 5 years in managerial role
- Worked across diverse culture and geographies.
Other:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
- Ability to work under pressure
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software
