Main Purpose:
Manage the Institute’s quality assurance systems and procedures; ensuring compliance with UICT and
external quality assurance regulations and requirements. Provide specialist advice and guidance
across the Institute, collaborative partner organizations, and students.
Duties & Key Responsibilities
1. Develop, and carry out monitoring and evaluation of a Quality Assurance strategy and supervise
all activities carried out at the Quality Assurance Unit.
2. Develop and implement a Quality Assurance system for UICT services including continuous and
annual quality assurance programs.
3. Audit operational services against expected standards and requirements across the full range of
the Institute’s services to ensure compliance with external regulatory guidance notably the
Quality Assurance Framework for Universities.
4. Lead and conduct the planning and management of internal reviews and support and assist in
the coordination of external reviews and inspections; working closely with the Academic
Registrar, Deputy Principal, Heads of Academic Departments, and other stakeholders to coordinate effective data capture and validation procedures for the production of annual
monitoring documentation that form the basis of Quality Assurance review inspections.
5. Lead, and advise management and staff on developments within the fields of quality assurance
and enhancement, and answer questions from all stakeholders regarding the Q.A. policy and
implementation of Quality as assigned by the Academic Registrar.
6. Liaise with academic managers to ensure the embedding of knowledge about, and
implementation of, quality assurance activities in the academic units and advise on Quality
Assurance matters in all academic programs
7. Manage the procedures for the nomination and appointment of external examiners and
consideration of and response to external examiner reports
8. Liaise with all Academic Departments and the Directorate of Research, Innovations, and Project
to guide the research agenda in the desired direction.
9. Develop and maintain the publication of the Quality Assurance Journal of UICT.
10. Represent the Academic Registrar in meetings within and outside UICT as/and when instructed.
11. Design, develop, and implement quality assurance and enhancement policies, strategies, and
systems, for both internal and collaborative provision, with an ongoing appraisal of their fitness,
oversee proper planning manage Quality Assurance budgets.
12. Carry out evaluation and documentation of the Quality Assurance Unit Progress and oversee
Programs and policies that promote quality and academic excellence in the Institute.
13. Provide analysis, briefings, reports, and detailed plans for internal reviews and assist in the
coordination of external reviews and inspections.
14. Any other duty assigned to you from time to time.
Person Specifications
A. Academic and professional specification
i. Bachelor’s degree in Education, Quality Assurance, Management related or ICT related
ii. Master’s in Education, Quality Assurance, Business Administration, Management related
or ICT related
B. Experience
i. A minimum of 6 years of relevant experience in higher education administration with direct
experience in leading Quality Assurance or ISO activities.
ii. Experience with external review, inspection, or audit processes.
iii. Experience in the management of quality systems and quality assurance frameworks,
procedures, and regulations in higher education.
iv. Experience in a professional administrative role in the management of office/student
administration in Higher Institutions of Learning.
v. Experience in developing, implementing, and managing effective systems, policies, and
procedures, planning and outcome monitoring
vi. Experience working across teams and departments with a flexible approach to work
C. Skills and Attributes
i. Methodical and thorough with an eye for detail
ii. Knowledge of higher education and awareness of current issues in the higher education
sector
iii. Ability to develop comprehensive knowledge and understanding of relevant quality
assurance regulatory frameworks and requirements, and translate them into practice,
providing authoritative and effective advice and guidance to staff and students.
iv. Excellent oral and written communication skills with the ability to prepare and deliver reports
and briefings
v. Good analytical skills and the ability to present quality assurance-related data effectively IT
skills and an aptitude to exploit a range of media for effective communication and effective
administrative systems and processes
vi. Highly effective people management skills, with an ability to build relationships, and foster
an environment of trust, confidence, and co-operation
vii. Ability to work effectively with external agencies, University, and collaborative colleagues on
all aspects of quality assurance and enhancement.
viii. Ability to effect change and develop and implement changes to processes