1. Oversee up to a total of eight staff members who are undertaking movements and data processing activities, including coordinating, scheduling, and booking travel, distributing Advance Booking Notifications (ABNs), and issuing updates on domestic flights, cancellations, and departure notifications; or data processing activities, including recording demographic and biographic information in MiMOSA, confirming receipt to third parties, and managing, securing, and accounting for travel documents in accordance with the local standard operating procedures (SOPs). Support staff development processes such as providing training, assigning duties, and giving feedback to staff members on their performance on a regular basis to ensure high-quality work and the accurate completion of activities.
2. Oversee the organization and completion of all bookings by Movements’ staff members in a timely manner and accordance with the Handbook of IOM Tariffs (HIT).
3. Ensure compliance with program-specific SOPs for different migrant types and other modes of travel by air, land, or sea.
4. Distribute information to internal and external stakeholders.
5. Oversee the creation of movement data files by ABN for all individuals in accordance with SOPs. Oversee Movements staff members as they compile and analyze descriptive statistics, using ATOMS to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with the host government’s procedures.
6. Ensure Data Processing staff members are undertaking secure storage of documentation and data in accordance with IOM principles and guidelines, that they are taking all necessary measures to guarantee limited access to physical files, and that they are dispatching travel documents and coordinating exit permits in a timely manner. Ensure the travel bag has all the necessary documentation to depart the country.
7. Oversee Data Processing staff members as they process exit permits and travel documents in close coordination with supervisors and other IOM colleagues; this may include direct communication with beneficiaries in relation to requesting them to submit required documentation in accordance with SOPs.
8. Oversee the preparation of Data Processing reports on the receipt of documentation to the time of service delivery, as well as regular data mining reports confirming MiMOSA is up-to-date and accurate; advise management on possible issues that need attention and suggest corrective actions. Report specifically to management on any problems encountered, like denials of exit permits, the reasons for such denials, and possible solutions.
9. Oversee Pre-departure counseling on Pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs, and medical conditions) as needed, as well as identity and document verification prior to the distribution of travel documentation to departing individuals. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed, including overseeing the coordination of escorts.
10. Under the close supervision of the Movement Operations Manager, liaise as needed with other teams and units in IOM Ghana and with external partners such as airport and government authorities, the US Embassy, and the United Nations High Commissioner for Refugees (UNHCR).
11. Provide regular feedback on work being accomplished to the Movements Operations Manager and keep supervisors immediately informed of any issues that arise.
12. Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR, and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
13. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Movement Operations Manager or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
14. Perform such other duties as may be assigned.

REQUIRED