1. Undertake field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation, or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
2. In coordination with the Movement Operations Manager , lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems, and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
3. Lead Field Support Teams as they assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items, and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort; report all issues immediately to the appropriate supervisor(s).
4. Assist in the coordination of timely and adequate services for meals, snacks and water for individuals staying at Transit Centers, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
5. Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags, and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter, and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations.
6. Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
7. Led the coordination of transportation from consolidation points, transit centers, and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness, and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging, and handling are done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure people with special needs are provided with appropriate services and report any issues to supervisors immediately.
8. Provide selection mission support, exit permit support, and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points, and third-party facilities, or during transport by air, ground, or water.
9. Provide regular feedback on work being accomplished to the Movement Operations Manager and keep supervisors immediately informed of any issues requiring their attention.
10. Alert Movement Operations Manager or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
11. Perform such other duties as may be assigned.

University degree from an accredited educational institution in human or social science, business administration with three years of relevant working experience, or

High school degree/certificate with at least five years of relevant working experience

• Prior Movement Operations or transportation experience is a strong advantage.
• Experience handling USRAP cases and liaising with Resettlement Support Centers (RSC)
• Completed 18 mandatory RMM OPS training (IOM standards)
• Strong organizational and coordination abilities under pressure
• Attention to detail and commitment to data accuracy
• Effective communication with internal and external stakeholders
• Any other experience working with beneficiaries’ logistics and data.

• Skilled in MiMOSA application for data processing and case management
• Familiar with refugee resettlement logistics and documentation
• Familiar with migrant logistics and documentation
• Strong computer skills – Word, Excel, and Internet.

Fluency in English is required (oral and written).

Desired: Working knowledge of French