Job Summary

Lead the agile solution design, deployment & ongoing optimization & evolution of less complex enterprise wide technology platforms & delivery systems

Job Description

We are looking for a highly experienced Senior Operations Lead to join our Compute team. The ideal candidate will be responsible for overseeing the daily operations of our compute platforms, ensuring high availability, performance, and reliability. This role requires strong leadership skills to mentor and guide team members, as well as strategic planning abilities to drive continuous improvement and alignment with overall IT goals.

Key Responsibilities:

Leadership and Team Management:

Provide mentorship, training, and performance evaluations to team members.

Foster a collaborative and inclusive work environment.

Operational Management:

Oversee the daily operations of compute platforms, including servers, storage, and cloud infrastructure.

Ensure high availability, performance and reliability of compute services.

Manage incident response and resolution for compute platform issues.

Manage incident, problem and change management processes.

Develop and implement operational policies and procedures.

Strategic Planning:

Develop and implement strategies for compute platform improvements and upgrades.

Plan and execute projects related to compute platform enhancements.

Collaborate with other IT teams to align compute platform strategies with overall IT goals.

Security and Compliance:

• Ensure compute platforms comply with security policies and regulations.
• Oversee and monitor risk management and audit
• Ensure Compliance with SLAs and OLAs.

Performance Monitoring and Optimization:

• Monitor the performance of compute platforms and identify areas for improvement.
• Optimize resource utilization and capacity planning.
• Implement automation and orchestration tools to streamline operations.

Documentation and Reporting:

• Maintain comprehensive documentation of compute platform configurations, processes, and procedures.
• Generate regular reports on compute platform performance and incidents.
• Communicate effectively with stakeholders regarding compute platform status and updates.

Experience & Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Extensive experience in compute platform operations, including server and storage management.
• Strong leadership and team management skills.
• Proficiency in cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• In-depth knowledge of security best practices and compliance requirements.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Preferred Skills:

• Experience with automation and orchestration tools (e.g., Ansible, Terraform).
• Certifications in relevant technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator).
• Familiarity with ITIL or other IT service management frameworks.

Education

Bachelor’s Degree: Information Technology