The Senior Portfolio Management Officer – Property Management is responsible for
ensuring optimal performance of KDC’s real estate assets through effective tenant
management, lease administration, arrears control, rent collection, and occupancy
optimization. The Officer will implement strategies to enhance tenant satisfaction,
ensure compliance with lease terms, improve rental revenue, and coordinate closely
with internal teams and property managers to maximize returns and safeguard asset
value across KDC’s properties.

Duties & Responsibilities:
(i) Ensuring timely resolution of tenant concerns and complaints to enhance
satisfaction and strengthen stakeholder relationships.
(ii) Coordinating efficient onboarding of new tenants, ensuring smooth processing
of applications, lease documentation, and occupancy arrangements.
(iii) Monitoring and support timely lease renewals for existing tenants, maintaining
consistent engagement and communication.
(iv) Tracking and promote optimal occupancy levels across all KDC properties.
(v) Collaborate with property managers and internal teams to enhance customer
experience and maintain positive tenant relations.
(vi) Monitoring rent invoicing and collection processes in collaboration with the
Finance Department and property managers.
(vii) Supporting implementation of payment plans, follow-up mechanisms, and
debt recovery actions for defaulting tenants.
(viii) Facilitating resolution of arrears related to former tenants, including
coordination with debt collectors and preparation of recommendations for
further action.
(ix) Ensuring accurate billing of rent, service charges, utilities, and adherence to
escalation clauses in lease agreements.
(x) Preparing timely rental income reports to support financial planning and
reporting.
(xi) Ensuring that all new leases and renewals are processed, executed, and
submitted for registration within the stipulated timelines.
(xii) Maintaining accurate and up-to-date tenant records, including space occupied,
lease terms, invoicing status, and tenant location mapping.
(xiii) Coordinating quarterly tenant account reconciliations and ensure resolution of
outstanding issues.
(xiv) Liaising with ICT and relevant departments to support automation, system
enhancements, and accurate reporting within the tenant management system.
(xv) Ensuring full compliance with lease administration policies, onboarding
protocols, renewal procedures, and tenant exit processes.
(xvi) Supporting audit and risk management efforts by addressing findings related
to property and lease management.
(xvii) Collaborating regularly with external property managers on lease compliance,
maintenance issues, and occupancy trends.
(xviii) Monitoring compliance with controlled tenancy regulations and support legal
follow-ups for ongoing cases.
(xix) Participating in and promote training and professional development
opportunities for staff in areas such as lease management, debt recovery, and
tenant relations.
(xx) Supporting continuous improvement initiatives to enhance operational
efficiency, service delivery, and compliance.
(xxi) Encouraging knowledge sharing, mentorship, and teamwork within the
portfolio management function.
Person Specification
(i) Bachelor’s degree in Land Economics, Real Estate, Finance, Business, or a related
field from a recognized institution.
(ii) Minimum of four (4) years of relevant experience in property or portfolio
management, preferably within a financial institution or real estate context.
(iii) Knowledge of the law governing property management.

(iv) Demonstrated experience in lease administration, arrears recovery, and tenant
relations.
(v) Proficiency in real estate management systems and Microsoft Office tools.
(vi) Knowledge of controlled tenancy laws, lease registration, and rental policy
frameworks.
(vii) Strong interpersonal, negotiation, and communication skills.
(viii) High level of integrity, results orientation, and attention to detail.
(ix) Compliance with the requirements of Chapter Six (6) of the Constitution of
Kenya.
Desirable Qualifications:
(i) Professional certifications in finance or related fields.
(ii) Demonstrated ability to develop and implement strategic initiatives.
(iii) Proven ability to implement operational efficiencies and drive system
improvements.