DUTIES AND RESPONSIBILITIES
Program Design, Implementation, and Oversight:

• Collaborate with the Head of Startup Support to design, develop, and oversee the successful execution of strategic programs, ensuring alignment with strategic aims and objectives.
• Initiate and manage new program management initiatives, ensuring adherence to design thinking methodology, program management frameworks, company policies, and legal guidelines.
• Oversee the end-to-end project execution process, including deadlines, milestones, resource allocation, and the engagement of external resources when necessary.
• Lead the planning, coordination, and execution of high-quality program events, managing all aspects from publicity and invitations to vendor engagement and risk management.
• Independently develop and deliver comprehensive program proposals to stakeholders and partners.
• Effectively collaborate with multiple stakeholders from diverse cultures to achieve set objectives.

Program Monitoring, Evaluation, and Reporting:

• Monitor and ensure the timeliness, quality, and accuracy of program activities ensuring compliance with contractual and program commitments.
• Develop, implement, and manage key performance indicators (KPIs) for each area of responsibility, ensuring targets are met and reported on.
• Facilitate effective communication and information flow among partners and stakeholders.
• Prepare and submit timely, high-quality program and project performance reports in accordance with established standards and guidelines.
• Identify, assess, and mitigate risks associated with program activities.

Startup Support and Innovation Management:

• Provide basic guidance on product, talent, marketing, and investment needs of the startups including reviewing pitch decks and appropriately matching startups with the right experts.
• Lead capacity building and workshop sessions for startups, and partners.
• Contribute to research and thought leadership resources on startup support and innovation.

Team Leadership and Development:

• Collaborate with the Head of Startup Support to assess and develop team capacity, ensuring the necessary skills and competencies are in place to achieve unit and organizational goals.
• Foster an empowering and collaborative work environment, promoting team building and aligning with the company’s values, culture, and principles.
• Assign performance goals, provide regular feedback, and conduct comprehensive performance assessments to support the professional development of team members.

Qualifications

Education and Experience:

• A good first degree in Technology, Business Management, or a related field is preferred (an advanced degree in business, innovation or technology management will be an added advantage).
• Minimum of 8+ years experience in program/project management within the startup space, enterprise development, venture funding, or management consulting.
• Entrepreneurial experience or experience working in entrepreneurial environments such as incubators and accelerators is a must.
• Experience in designing and creating learning content for innovation programs, workshops and training.

Skills and Attributes:

• Leadership and stakeholder management experience.
• Passion for technology, startups, and innovation, with a comprehensive understanding of the technology ecosystem.
• Excellent verbal and written communication skills in English.
• Exceptional ability for self-directed learning and rapid application of knowledge.
• Comfortable working in a dynamic fast-paced environment with clear expectations.
• Systems thinking approach with the ability to design and implement scalable processes.
• Organized, resourceful, and able to take initiative and make sound decisions.
• Creative problem-solving abilities and analytical thinking skills.
• Strong emotional intelligence, active listening skills, and high empathy.
• Collaborative team player who can effectively prioritize and manage multiple tasks while maintaining accuracy and attention to detail.
• Proficiency in Microsoft and Google suites.
• Project Management Professional (PMP) certification is a plus but not required.
• Willingness to travel.