Are you passionate about providing exceptional guest experiences and adept at finding innovative solutions? We are currently seeking a dynamic and guest-focused individual to join our team as a Senior Reservations Agent. This role involves supervisory responsibilities and training aspects, making it an excellent opportunity for those looking to advance their career in hospitality.

Key Responsibilities:
• Process and confirm guest room reservations via phone, letter, or fax.
• Input all reservations into our software systems, ensuring accuracy and completeness.
• Address inquiries, complaints, and requests related to reservations promptly and professionally.
• Stay updated on hotel promotions and effectively communicate them to guests.
• Demonstrate comprehensive knowledge of our hotel offerings, including room rates and facilities.
• Maintain organized filing systems and generate reports as needed.
• Cultivate positive relationships with guests to enhance business opportunities.
• Ensure accurate room status updates at all times.
• Answer incoming calls, input faxed information, and monitor incoming emails according to hotel standards.
• Facilitate visa requests for hotel guests in compliance with hotel policies and seize upselling opportunities when possible.

Requirements: Education, Ǫualifications & Experience:
• Diploma or degree in hospitality management or related field.
• Minimum 36 months of experience in a 4-star hotel setting, with proficiency in PROTEL and OPERA software.
• Computer literacy and excellent communication skills in English; additional language skills are advantageous.

Knowledge & Competencies:
• Customer-focused with a proactive and approachable demeanor.
• Strong teamwork skills and the ability to work independently within a structured environment.
• Demonstrated ability to take responsibility and adapt to changing circumstances.
• Commitment to providing exceptional customer service.
• Degree preferred.