To competitively position MTN by providing technical expertise to the development of enterprise related products in line with the Fixed Mobile Convergence Product strategy. Serve as the technical lead to the team that serves as the interface between customer-facing commercial business units and various technical areas, for the provision of solutions regarding products and services. Engage with key internal customers, including EBU Product Managers and TFLS to translate business requirements into product and solution specifications and deliverables. Conduct regular knowledge share sessions with TFLS as well as the External Development Partner, driving improved competency in TFLS and improving co-operation and staff engagement.  Implement and operationalize the framework for fulfilment, assurance and orchestration processes for all Enterprise and Fixed customers. To adhere to the standards and best practice blueprint relating to sales enablement, product development, operational excellence, financial management, client service, SLA and OLA management for Enterprise and Network Groups.

Key Performance Areas:

Strategy Development
•    Work with internal business stakeholders and teams in the development and execution of Service Enablement and Enterprise Product     Development plans and roadmaps
•    Product deliverables, defined against the translated strategic intent of MTN SA for the enterprise and fixed technology portfolio

Service Enablement and Product Development
•    Develop new products and services utilising the MTN product development methodology
•    Be the primary Technical Product Development and Enhancement SPOC within TFLS
•    Gather and analyse product and service requirements from multiple customer-facing entities.
•    Design and develop products aligned to the required frameworks to ensure speed to market.
•    Ensure processes provide excellent customer experience for end subscriber.
•    Ensure translation of high-level plan to low level design and execution
•    Ensure that policies, procedures and quality standards are adhered to in the PLCM process
•    Collaborate with other technical leads, participate in problem-solving and root cause analysis efforts
•    Support the Product and Services Planning and Forecasting process
•    Develop in-depth knowledge of telecoms product, solutions and architecture and industry trends
•    Build and maintain relationships with all internal and external stakeholders including customers, external solution and     development partners
•    Input into project planning and management to meet defined timelines, functional scope and quality standards
•    Participate in the decision making around new products and services development
•    Develop and review technical specs to ensure that user and functional requirements are met
•    Ensure integration of Enterprise products with the relevant technology systems
•    Reporting on the progress of projects against the set timelines and objectives
•    Oversee delivery assurance on third party contracts pertaining to specific products or projects
•    Manage quality assurance during the implementation of products and assess user acceptance
•    Contribute to the monthly reporting process and output destined for senior and executive management
•    Manage the preparation of enhancement specifications and manage implementation with internal and external maintenance partners
•    Review the artefacts, eg high level designs, test plans and low level designs, produced by the engineers and developers in the     External Development Partner as well as internal departments
•    Improve the quality of deliverables in the department by your willingness to guide, mentor and collaborate with stakeholders     within the team

Client Experience
•    Align service delivery to changing needs of the business and markets
•    Understand customer needs and develop and fine-tune Service Enablement and product development deliverables accordingly
•    Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
•    Initiate change to continually improve all aspects of PLCM
•    Drive continuous improvement as an important element of service delivery
•    Identify trends and patterns pertaining to customer requests and needs to continually improve all aspects of service delivery

Communication and co-ordination
•    Work in partnership with an extensive stakeholder group to provide a seamless and united experience for our internal and external     customers
•    Actively participate and contribute to an energetic, innovative and customer-focused team culture across the department
•    Co-operate with and support of other network group departments at all levels
•    Participate in opportunities to grow knowledge of industry practises relevant to design, process improvement and innovation

Financial Management
•    Continuously strive to identify and eliminate non-contributory expenditure
•    Manage expenditure in line with agreed budget
•    Ensure contract governance is in place and administered at all levels

Governance
•    Escalation and communication management to promote a positive reputation between TFLS departments and across MTN departments
•    Where misalignments are evident, facilitate actions to resolve and align.
•    Strategical and tactical alignment of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
•    Monitoring and analysis of operational performance to identify opportunities for improvement
•    Communication management to ensure legal compliance with business and internal partners
•    Provide key stakeholders with the requisite information (not data) in the shortest possible timeframe that will enable informed     decision making
•    For high-impact projects, work collaboratively with project delivery resources to ensure that end-state process governance and     support functions are fit-for-purpose and facilitate actions required to resolve misalignments.

Project Delivery
•    Develop and drive the execution of agreed projects
•    Drive the implementation, tracking, monitoring and compliance of Projects
•    Contract management in line with Procurement Policies
•    Co-ordinate project reporting
•    Ensure effective implementation of the integrated project management model
•    Risk management

Business Analysis
•    Perform Business Analysis in line with the methodology and guidelines
•    Identify ways to fine tune policies, processes and systems in line with changing work practices
•    Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
•    Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
•    Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
•    Identify and implement innovative ways to use minimum resources to achieve maximum outputs

People and Culture
•    Act as an ambassador and role model for the Network Group and MTN SA by living the brand values and vital behaviours
•    Make environment the best place to work
•    Ensure a culture of continuous evaluation and improvement
•    Drive a culture of high performance, accountability and consequence management

Education:
•    3 Year Degree or Diploma in related field
•    Business Analysis qualification advantageous
•    MBA / Masters advantageous

Experience:
•    Over 10 years in Converged (ICT, Fixed, Mobile), with at least 5 years experience in technical product design and development,     process design, process improvement or operational excellence.
•    Experience in project management and delivery and familiarity with associated methodologies
•    Extensive stakeholder management at senior and Executive levels