Main Job Functions:
- Drive excellent customer service in the Service Centre
- Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
- Handle customer problems, queries, complaints and requests
- Educate customers on products and services
- Escalate customer issues for speedy resolution
- Support companywide business initiatives at the branch
- Ensure Service Centre standards are maintained at all times according to the blue print
- Supervise third party teams
- Support the Service Centre Supervisor in all operational activities in the store
Education:
- Bachelor’s degree in business administration, Social Sciences or any other relevant field.
Experience:
- A minimum of one year experience in a service environment
- Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Knowledge, Skills & Abilities:
- Customer Experience
- Sales acumen
- Service delivery
- Data Savvy
- Knowledge in MTN products and Services
- Project Management
- Learning Agility
- Readiness to work with little supervision.
- Customer focused.
- Team Player
- Follow through skills
- Customer centricity / Accommodative
- Excellent Communication skills
- Strong interpersonal skills
