The job holder will provide excellent customer service, repair faulty customer units, manage spare part stock and meet monthly sales and revenue targets within the Service Centre in a designated region.

R&Rs

• Daily management of pending work orders and close looping with customers for delivery by service tracking desk.

• Ensure all customers worked on pay post repair

• Continuous ticketing training for the field team

• Assigning Field Technicians for high value customers who are not able to visit the Service center.

• Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.

• Sustain monthly spare parts demand forecasting at the service centers.

• Implementing new OOW policy with key focus on Minimum Payment Based on customer category.

• Ensuring Inventory Accuracy for spares and finished goods at the service centers

• Continuous monthly demand forecasting & ordering for spare parts

• Ensure that spare parts are moved by consignment with accompanying accurate paper work

• Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center

• Circulate a monthly stock take summary, showing issued, used and any variance on spares

• Any other duties that may be assigned