About Motorcenter East Africa

Motorcenter East Africa is committed to delivering excellence in automotive service, maintenance, and customer experience. As we continue strengthening our operations and driving high-performance standards, we are seeking a qualified and experienced professional to lead our service department.

Position: Service Manager (1 Position)

Role Summary

The Service Manager will oversee the daily operations of the service department, ensuring efficient workflow, high-quality workmanship, customer satisfaction, and profitability. This leadership role requires strong technical knowledge, operational management skills, and the ability to drive performance within a dynamic automotive environment.

Key Responsibilities

• Manage and oversee all workshop and service department operations

• Lead, supervise, and mentor technicians and service staff

• Ensure timely and high-quality vehicle servicing and repairs

• Monitor productivity, service efficiency, and departmental KPIs

• Develop and implement service strategies to improve customer satisfaction and revenue growth

• Ensure compliance with company policies, manufacturer standards, and safety regulations

• Manage service budgets, cost controls, and performance reporting

• Handle customer concerns and ensure professional resolution of issues

• Coordinate with the Parts Department to ensure availability of required components

Qualifications & Requirements

• Bachelor’s Degree or Diploma in Automotive Engineering, Mechanical Engineering, Business Administration, or related field

• Proven experience in automotive service management or workshop supervision

• Strong technical knowledge of vehicle diagnostics and repairs

• Demonstrated leadership and team management skills

• Experience managing budgets, KPIs, and operational performance

• Strong customer service and problem-solving abilities

• Proficiency in workshop management systems and MS Office

Key Competencies

• Strategic and operational leadership

• Strong organizational and planning skills

• Decision-making and problem-solving ability

• Excellent communication and interpersonal skills

• Customer-focused mindset

• High level of integrity and accountability

How to Apply

Interested candidates should submit the following documents as one PDF file:

• Cover Letter

• Updated CV

• Copies of Academic and Professional Qualifications

📧 Send to: hr1@themotorcenter.com
📌 Subject Line: Service Manager Application
📅 Deadline: 18th February 2026

At Motorcenter East Africa, we believe in empowering strong leadership, maintaining exceptional service standards, and continuously building excellence. Join us and be part of a team committed to delivering outstanding automotive solutions.