Roles and responsibility

• Supervise the shelter staff to deliver consistent and high-quality shelter services.
• Provide services that are high quality, consistent, and in accordance with the YWCA Shelter House mission, vision, and values.
• Manage client records, files, and reports to ensure accuracy, confidentiality, and security of files.
• Oversee and maintain the daily operations of the shelter.
• Work with a team of House Managers to ensure all emergency and housing programs are working together to achieve high-level outcomes.
• Ensure a trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care.
• Write monthly statistical reports and submit to the Programmes Manager
• Facilitate discharge of shelter clients in liaison with the Programmes Manager, Police, Social Welfare, Immigration and other interested stakeholders.
• Follow up on the cases with the referring institution/ NGO
• Accompany clients to courts, Hospitals, Police stations and any other places as may be dictated by the cases

Desired Qualifications:

• Degree in development studies or other social sciences, a degree in Gender Studies will be desirable
• Diploma in psychosocial counselling is a must , a degree will be an added advantage
• Practical experience in Gender, human rights and development contexts
• At least three (3) years of experience working in a related field
• Experience in working with CSOs/NGOs
• Fluency in written and spoken English
• Experience working for an international non-government organization is an advantage
• Ability to work collaboratively as part of a team
• A strong candidate able to meet planned objectives and targets
• High level of integrity and confidentiality