Key areas of responsibility include:
• Work time data collection: attendance, absence, holidays, Overtime, night hours, bonus
• Onboarding for new employees on HR processes
• First point of contact for employee’s enquires
• Hiring process documentation and prepare data for contracts
• Transmission of documents to managers (new employees + change)
• Ensure incoming inquiries are answered professionally and efficiently.
• Identify and verify that employees are entitled to receive requested information.
• Perform customer-related data gathering.
• Maintain data accuracy.
• Deliver accurate customer answers.
• Provide friendly, efficient and effective service to customers.
• Escalate / redirect inquiries if required.
• Accurately document inquiries.
• Support guidance on workflow of ‘Employee’ (and ‘Manager of People’) self service transactions.
• Create tickets and enter data into appropriate systems (E.g. Case Management system).
• Deliver clear, concise and timely communication.
• Execute HR Internal Controls.
• Provide HR process advice to employees and managers.
• Provide first line advice and support related to HR policies and processes for local employees and managers
• Communicate effectively with external providers (e.g. payroll, health & safety provider, medical care provider)
• Cooperate closely with Business HR / Resourcing specialist team regarding new employees joining the company.
• Support Business HR on activities related to changes in conditions for existing employees (amendments to contracts, agreements etc.).
• Support Business HR with termination administration.
• Coordinate with the Centers of Excellence to administer HR solutions (e.g. training coordination, compensation and benefits administration, reporting and analysis etc)
• Day-to-day administrative support focus to set standards and instructions
• Tasks / interactions mostly address immediate issues (e.g. daily, weekly or monthly reports / deadlines)
• Generally transactional tasks (e.g. data entry, chasing data and ensuring data accuracy, running reports) with support, supervision and direction readily available as needed
• Understand and work to key HR concepts, processes, methods and tools including metrics, standards and policies
• Knowledge and use of HR systems (e.g. PeopleSoft), including vendor / supplier systems (e.g. Kenexa for EOS)
• Support and interact with business partners, managers and employees on procedures and individual cases (e.g. TUPE administration and calculations)
• Provide advice and support in coordination with MSS / ESS)
• Member of a team to deliver certain HR initiatives
Qualifications & Experience:
• 1-2 years previous experience in administration or entry level HR role
• 2 years + experience in logistics industry
• Proficient software skills (MS Word, MS Excel etc)
• Knowledge of labor law (desirable)
• Experience working in a multi-cultural team in a multi-national environment
• Graduate degree qualification (desirable)
• HR certification (desirable) Competencies & Skills:
• Maintains effective relationships with customers
• Develops and delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides employees, colleagues and business partners with candid and regular feedback
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviors based on feedback
• Takes personal responsibility for career and development
• Has basic knowledge of HR administration and how data should be organized and stored for easy retrieval and usage
• Follow data protection and take precaution when uncertain
• Know how to communicate and interact with employees and managers
• Analyze data for further use
• Has basic knowledge of the use and implications of HR Metrics
• Gather correct data to provide effective administrative support
• Has knowledge of HR and business KPI
• Has basic understanding of Service Level Management
• Gather and organize data required for monitoring service level agreements
• Proactively liaise with customers on process improvement and customer satisfaction
• Has sound user knowledge of one or more HR, Performance and Talent Management, Recruitment and Engagement tools and information systems
• Contribute to defining HR, Performance, Talent Management, recruitment and engagement system functionalities and reporting requirements based on own usage
• Customize simple reports and drive data analysis within existing system functionalities
• Support line managers with the use of all relevant HR, Perf. TM&S systems
• Understand own business unit including key business facts such as size, scale and the high level strategy
• Decision making scope limited to providing advice or decisions in line with agreed processes
• Analyze large volumes of data, interpret trends and themes and provides summary information for management use