Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities: 
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:

Ensure clients receive treatments according to the spa`s standard operating procedures and policies.

Perform spa treatments to a high standard.

Maintain hygiene and cleanliness of treatment rooms.

Manage levels of professional stock and supplies.

Refer and abide by the spas standard operational procedures, policies and form manuals

Conduct treatments according to Kempinski the spa menu, standards and outlined protocols

Have knowledge of the process, benefit and outcome of all practiced techniques and treatments

Have good working knowledge in related treatment products and the ability to be flexible in the same with regards to guests requests

Be confident working with and fully understanding the health assessment, able to work with discretion to ensure that any necessary precautions are taken

Confirm the scheduled treatment with the guest before starting the treatment

Ensure all treatment and preparation areas are set up to standard and any discrepancies have been resolved immediately

Ensure treatment room should is in order before welcoming any guest, or handing over to your colleague

Ensure products must are in place and refilled as per standard and act on any discrepancies

Serve post treatment drinks, having the knowledge of the properties of the refreshment

Make product recommendations.

Deliver personalized, individual service to all guests in the Spa and Fitness area.

Provide instructions and classes for a safe and inspiring fitness practice.

Conducting cardio test, health / fitness assessments, and flexibility tests with assigned clients.

Creating a workout plan/program with assigned client.

Desired Skills & Qualifications:- 

Degree/ Diploma in Massage therapy /Gym operations from a recognized learning institution

No work experience is required

Less than one year since completion (2021/2022)

Kenyan Citizen

Completed coursework (If even if not graduated)

Ability to work and communicate in a multinational environment

Excellent grooming skills and must be well versed in professional and personal etiquette

Good Communication skills

Out going with a positive learning attitude