Operational Excellence

• Work with Service Operations and their Managed Services partners to design the support procedures for new products and services
• Collaborate with the rest of planning to create and vet Acceptance Test Plans of all upgrades and new systems & applications in Charging Solutions
• Work with and direct vendors in supporting and implement changes in the systems
• Draw up RFx documents for new services and new hardware installation
• Assist with the technical lead of all projects assigned by manager
• Ensure all area day-to-day tasks are being completed to the required level
• Ensure the maintaining of all SLA’s
• Document all areas of responsibility
• Keep manager informed of progress of any projects on going and problems that may arise
• Find ways to more efficiently utilise the existing network
• Must be able to cross bridges between various operating systems, technologies & applications
• Provide on-the-job training, guidance and mentoring to new and replacement personnel
• Assist with the establishment and development of charging solutions in other MTN opco’s, as requested by MTN Group

Project Delivery

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify business improvement and optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry
• Construct business cases for initiations proposed by the business
• Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs
• Vendor management

• Responsible for the monitoring and measurement of vendor SLA deliverables
• Attendance of quarterly performance reviews with vendors
• Coordinate vendor invoicing requirements
• Responsible for Vendor Escalations in line with SLA expectations

Supervisory/Leadership complexity

Provide assistance in all departmental projects to completion. Must also be sensitive to all service affecting issues & decisions.

Specialist Engineers must be proficient in the ability to mentor staff & escalate problems where necessary

Specialist Engineers must be proficient in the ability to manage their day-to-day tasks/projects, work within given time scales & inform management in urgent scenarios when additional resources are required to ensure deadlines are met

Specialist Engineers must be proficient in the ability to manage their time accordingly

Specialists must be willing to assist in other areas where it is believed his/her expertise can be well utilised for the benefit of the company

Role complexity

• Influences other departments or areas within SO Operations & planning from an Engineering viewpoint
• Must be able to operate in other departments and technologies comfortably because of his variation of skill base
• He must be fully aware of administration procedures for both company and technical issues
• High level of technology understanding across all domains
• Understanding of the regulatory environment and associated impact on existing and future business
• Deadline driven
• Working on live revenue streaming systems

Education:

• Bachelor’s degree/Diploma engineering, telecommunications, IT, Digital or a related field in Information Technology or Digital Platforms
• 3-year Degree /
• Fluent in English

Experience:

• At least 5 years’ experience in a 2G/3G/4G/5G GSM/Telecom’s environment & Computer Systems, with experience in supervising/managing others
• High level Experience in Solaris/Linux & IP networking
• High Level Experience working on VAS & Charging type platforms, Services & Applications (e.g. Charging Systems, IM, SMS, SDP, VTU, Postillion, TSP, IBS, WIG, WAP, LBS, PTT, EMM & MMS)
• Experience on Portal Environment & Content Management Systems
• Scripting Skills
• Experience working in a medium to large organization
• TOGAF certification
• ITIL certification