Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description

The suitable candidate must have demonstrable skills in the following:

• Strong understanding and practical experience in routing, subnetting and OSI model.
• Strong understanding and practical experience in of network hardware and network infrastructure
• Strong understanding of desktop support and specifically supporting all devices that utilize network infrastructure.
• Strong understanding of VPN connectivity and toolsets such as but not limited to Zscaler and Cisco VPN.
• Network routing – demonstrable Cisco CCNP equivalent experience in multi-area OSPF and BGP, route filtering and mutual redistribution of routing protocols, both IGP and BGP, use of VRF’s for traffic separation, route tagging, prefix-maps, etc.
• Network switching and wireless – demonstrable Cisco CCNP equivalent experience in VLAN’s, VxLAN, Spanning-Tree (RSTP, MST, etc.), 802.1Q trunk links, LACP, MLAG, VPC, P2P Ethernet links, QinQ, Wireless LAN, etc.
• Network monitoring and alerting – demonstrable experience in the use of SolarWinds, Arista CVP, Cisco DNA, Wireshark, NetScout, OpsGenie or equivalent tools is compulsory.
• Experience in managing Metro-E circuits for national and international campus connectivity.
• Experience in the use of incident and problem management ticketing systems (e.g., ServiceNow).
• Participating actively on Event and Incident teams, to remediate the issues and return the service to expected service levels as quickly as possible.
• Participation in root cause analysis and reporting.
• The incumbent must be able to provide, maintain and troubleshoot networking for all devices connected to the network whether via LAN, WAN, Wireless, trusted, or untrusted network and vpns and other. Priorities will be defined by Absa.

Duties Include:

• Installing and configuring network equipment to update or fix hardware or software issues.
• Communicating networking issues to other employees and management.
• Fixing software and hardware configuration issues for users on incident or from inspection of the network.
• Performing problem-solving tasks when alerted by a user or monitoring system.
• Plans, designs, and implements local and wide-area network solutions.
• Supports and troubleshoots network issues and coordinates with vendors.
• Perform hands-on installation and maintenance tasks on network components such as switches and routers.
• Monitor network activity and configure network systems using tools.
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Monitoring network performance to determine if adjustments need to be made.
• Responsible for assisting in the day-to-day support and networking functions.
• Manage implementation projects and roll outs of network equipment and systems.
• Manage vendor/stakeholder relationships and SLAs relating to network services.
• Responsible for network related incidents assigned to the network team.
• Regularly performing network software upgrades.

Skillsets:

• Ability to analyze, problem solve and think critically and pays attention to details.
• Strong team player, highly collaborative, effectively transfer knowledge.
• Calm and resilient in a high-pressure environment and manage stress effectively.
• Ability to multi-task, work on different streams and problems simultaneously.
• Keep communication channels open while troubleshooting
• Adaptable, curious with a high learning agility and high in self-motivation.
• Adaptable, curious, and self-motivated
• Strong and effective verbal and written communication skills.
• Strong interpersonal skills, mindful and self-aware with self-management being key.
• Flexible hours due to 24-hour support model.
• Ability to travel regionally, nationally, and internationally
• Own car essential – reliable and insured for daily travel
• Hybrid working model. Please note role is based in Gauteng with regular travel to branch locations and regular onsite interaction.

Certifications:

• CCNA
• CCNP
• CompTIA S+
• CompTIA N+
• CompTIA A+
• Modern Desktop Administrator
• ITIL 4 Foundation (beneficial)
• FortiGate NSE-4 (beneficial)

Education

Bachelor’s Degree: Information Technology