The Specialist -Interoperability will be responsible for driving the commercial and technical delivery executions in the interoperability space in line with the annual roadmap, business performance goals and targets. The role requires cross functional and external collaboration to deliver for international remittances and interoperability verticals.

Main Job Functions:

• Agile coordination of the interoperability product integration and delivery projects coupled with quality assurance.
• Planning and end to end implementation of the interoperability products delivery cycle.
• Design, document, drive delivery and testing the interoperability products.
• Innovation in line with the market trends and customer needs.
• Manage both internal and external interoperability stakeholders.
• Agile collaboration with the cross functional teams including IT, legal, marketing, commercial, operations, Finance and others to deliver business results.
• Oversee all the interoperability operational elements and components.
• Coordinate the interoperability marketing activities.
• Establish, nurture, and maintain solid and lucrative business relationships.
• Routine checks, monitoring and reporting for in-life of each of the interoperability products and services.
• Ensure high-level experience for both interoperability customers and partners.
• Collaborate and liaise with regional teams in driving initiatives to grow the interoperability business.
• Work with the trade marketing teams to ensure appropriate and timely placement of marketing collateral at the different touch points.
• Ensure timely and efficient on-boarding of the interoperability partners.
• Make routine market visits with the intent to grow awareness and usage.
• Managing and resolving partner complaints.
• Coordinate and hold product and business performance review meetings.
• Timely escalation of delayed matters for resolution.
• Effective and timely performance reporting.
• Any other relevant duties as may be assigned.

Education:

• Bachelor’s degree in technology, Computer Science, Finance, Business Administration, or related fields.

Experience:

• Minimum of 2 years of experience in project management, key account management, telecommunications, insurance, banking, or mobile money.
• An excellent track record of 2 years or more of managing multi-national relationships.
• Knowledge and exposure to international remittances and forex.
• Excellent Project management & delivery knowledge and Quality Assurance.
• Excellent analytical skills.
• Strong interpersonal skills
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team.
• Work experience across diverse cultures and geographies.
• Flexibility and ability to handle stress with good planning and organization skills.
• Excellent communication skills with the ability to liaise effectively with internal and external stakeholders.
• Ability to innovate and multi-task while maintaining a high level of accuracy and attention to detail.
• Ability to work proactively with minimal supervision.
• Ability to self-manage diverse workloads and deadlines.
• Exposure to working with IT delivery teams.