MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Specialist must therefore ensure the successful delivery in context of:

• An expertise-based multicultural organisation
• A dynamic and evolving field of Telecommunications
• Revolutionary workforce practices which are bringing together global labour markets
• Management of executive and local shareholder expectations across MTN and its Opcos
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Rapid horizontal and vertical expansion of MTN, in terms of size, products, customers and geographic distribution

The Specialist – Risk and Compliance is responsible across the following below areas: 

Role Management

• Manages that role build/amendments encompass the principles of least privilege access, Segregation of Duties (SoD) and ensure safeguarding of the GT in collaboration with Functional Process Owners
• Manages role master maintenance is performed on a regular basis with global process leads 
• Drive the risk and impact assessment process for solution changes to the roles, process, affected users and potential impacts on defined risks

Access Certifications 

• Performs the planning and execution of access certifications in collaboration with OPCO’s/GPL’s
• Provides regular updates and analysis of access certifications
• Executes the removal of access, as outcome of the certification process

Incident and request management, and coordination and oversight on third-level and fourth-level resolution:

• Resolve incidents and requests raised by the users in a timeous manner for the provisioning of users, by acting as first-level of support and safeguarding MTN BOOST Global Template (GT)
• Engage with relevant stakeholders constantly to quickly and accurately identify the root cause of issues or problems to minimise delays/slippages and create Frequently Asked Questions (FAQ) document to address recurring issues
• Escalate issues that may result in considerable time, scope, employee/client, or cost impact according to established governance structures
• Ensure smooth running of day-to-day operations and user support
• Triage incidents and requests, and escalate to the third-level support performed by support service provider
• Coordinate timeous resolution of incidents and requests raised with support service provider
• Identify opportunities for achieving operational efficiencies through continuous improvement activities
• Conduct research and trend analysis to support strategic initiatives

User manual updates:

• Update, review and change control management of the following user manuals:
  • Role management 
  • Access Certification

Release management:

• Review new features (both Enabled and Disabled) which are required for MTN
• Resolve conflict arising from various impacts  
• Review the demand requests generated for releases with high impact
• Manage role definition documentation post release

Demand management:

• Validate demand requests raised by OpCos and/or Group Functions and assess their impact on other functional domains
• Prioritise and identify demands to be implemented in collaboration with  Portfolio Manager, Project Management Office (PMO)  
• Provide oversight across major demands and deployments, and resolve any conflicts raised by Global SME

Compliance management:

• Provide input as required for internal and external audits and review of risks and controls
• Provide inputs as required to support implementation of corrective actions based on audit findings and policy changes

Information Technology General Controls (ITGC’s):

• Providing assurance partners with evidence of ITGC’s execution

Contracting, recharge model, budget cycle, business, and financial cycle including Talent and Performance Management (TPM):

• Support the GRC team, to provide domain specific inputs to Financial Operations team
• Provide inputs to the budget planning activities as required
• Focus on self-development by taking relevant trainings

Governance forums, integration, and oversight reporting:

• Provide data and inputs to various reports to be presented at MTN group governance forums, MTN BOOST Lead steercos, OpCos and partner governance forums
• Participate in governance forums for timely feedback (if and when requested)

Foster strong relationship with respective OpCos and MTN group function (stakeholder accountable for the function) to drive the GRC objectives.