To oversee and manage the day-to-day operations of the General Cargo section by ensuring efficient and safe vessel and operational planning processes in compliance with relevant regulations and procedures, for resource optimisation within the parameters of customer requirements and Namport business objectives. This is to ensure operational efficiency and sound service delivery for organisational success. The position reports directly to the Manager: Terminals.

KEY ACCOUNTABILITIES

• Develop and implement sectional strategy in support of the departmental medium- and short-term strategies.
• Plan, lead and oversee the timely and effective service delivery to customers to drive positive customer experience.
• Recommend and initiate safety policies and procedures to ensure compliance with regulatory requirements and promote a safe working environment.
• Coordinate and develop effective working relationships with internal and external stakeholders.
• Drive sectional culture programs/initiatives.
• Contribute to the compilation and management of divisional OPEX and CAPEX budgets.
• Supervise and manage General Cargo operations staff.
• Promote effective compliance and risk management.
• Customer and stakeholder-related engagement and coordination skills.
• Monitor equipment utilisation and efficiency to find areas for optimization and improvement.
• Account for all people management and leadership responsibilities for the division for the promotion of a high-performance culture.

QUALIFICATIONS & EXPERIENCE

• Honours Degree [NQF Level 8] or equivalent in field of Port Management, Terminal Management, Logistics & Supply Chain, Business Administration, or a related field.
• A minimum of five (5) years relevant professional experience, of which two (2) years should have been in a supervisory capacity.
• Certification in Project Management and/or Lean Six Sigma would be an added advantage.
• Proven Port/Terminal Cargo Operations experience will be an added advantage.
• Excellent leadership and people management skills, with the ability to inspire and motivate a diverse team.
• Exceptional problem-solving and decision-making abilities, with a focus on delivering excellent customer service.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build strong customer relationships.
• Strong analytical skills and the ability to interpret data and metrics to drive operational improvements.
• Proven experience in driving process improvements and optimizing service delivery workflows.
• Strong and proven understanding of cargo port/terminal ICT systems and operational processes.
• Ability to thrive in a dynamic and rapidly changing environment, adapting to evolving business needs.
• Excellent project management skills.
• Must be versatile, flexible, and decisive.