The Supervisor, Service Monitoring, is responsible for providing leadership to the IT Service Monitoring Team. The team monitors the status of all IT services provided by the Bank and ensures the proper functioning of all systems.
The role holder also oversees the day-to-day operations of the IT Service
Monitoring Team.
KEY RESPONSIBILITIES /KEY DELIVERABLES
Supervise the activities of the IT Services Monitoring team to ensure the team can perform its responsibilities effectively.
Develop and maintain processes and procedures for monitoring IT services and responding to alerts and outages.
Ensure the team can provide timely and accurate reporting on the status of all IT services.
Work closely with other IT teams to resolve any issues identified by the IT Services Monitoring team.
Mentor and train team members to ensure they can perform their
responsibilities effectively.
Ensure the team has access to necessary tools and resources to perform their duties effectively.
Develop and maintain relationships with stakeholders to ensure the IT Services
Monitoring team can effectively perform its responsibilities.
Maintain knowledge of current trends and developments in the field of IT Supervisor, Service Monitoringservice monitoring.
Perform other duties as assigned by the IT Services Manager.
Facilitate timely and accurate communications of the IT Service status.
Participate in the design and implementation of workflows and
processes/procedures to achieve efficient use of IT Service Monitoring
resources.
Identify areas for process and efficiency improvement within the team.
BUSINESS BEH

Passion: Committed to excellence, deliver outstanding results and make a
positive impact for our customers and stakeholders.
§Teamwork: Collaborates effectively, values mutual respect and diverse
perspectives to achieve shared success and deliver greater value to the Bank.
Integrity: Uphold honesty, transparency, and accountability, ensuring ethical
practices in every action.
Innovation: Embraces creativity and forward-thinking, continually seeking
new solutions to enhance customer experience and drive business growth.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
Bachelor’s degree in Computer Science, Information Technology, or a related
field.
Strong understanding of IT service management, including ITIL framework.
ITIL v3 or v4 Certification.

 At least 5 years of experience in IT service monitoring and management.
Strong leadership and mentorship skills.
Excellent problem-solving and analytical skills.
Strong interpersonal and communication skills.
Ability to work effectively under pressure and handle multiple tasks
simultaneously.
Proficiency with monitoring tools such as OPManager, AppManager, Nagios,
Zabbix, Apogee, and SolarWinds.
Ability to work independently and as part of a team.
Ability to prioritize and manage multiple tasks effectively.
THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION
Cover letter, Detailed CV, and Copies of academic documents all as one file.
MODE OF APPLICATION
Online applications addressed to Chief People & Strategy Officer, PostBank
Uganda.
Send application to hr@postbank.co.ug with job title as subject.
Closing Date: Friday 04th July 2025 at 5:00pm.
Only shortlisted candidates will be contacted