- Handle customer issues (Normal CSR work)
- Handling Emergency cases and fault Isolation for the customer
- Handle dedicated support.
- Handle Software Update handling (SUH).
You will bring
Education: bachelor’s degrees in telecommunication engineering or related university degree.
Min years of experience: 1-4 Years
Domain experience: BSS, Charging System, Mediation
Delivering results & meeting customer expectations
Good Troubleshooting & fault Isolation skills
Presentation & communication skill
Additional Requirements:
Strong knowledge in Charging system is plus.
Linux System Administration, Bash scripting, Installation & networking.
Virtualization, Scripting & SQL, Postgres.
Good knowledge in VMware hypervisor, Kubernetes & Docker
Experience with Ericsson will be preferred.
SQL & Oracle DB is a plus.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
