As a Survey Enumerator (also referred to as Research Assistant) for 60 Decibels, your primary responsibility will be to conduct phone surveys with customers and/or beneficiaries of our client’s products and services (respondents). You will work closely with our Research Project Teams to ensure we deliver high-quality customer insights while abiding by all data integrity and governance protocols.

This position is fully remote, and contracts are typically based on achieving daily completed survey targets.

Background: 

• Previous experience in data collection, conducting research, or working as an Enumerator in a market research company is highly preferred.
• Prior customer service and/or call center experience is desirable.
• Prior social sector experience is a huge bonus.

Responsibilities:

• Participate in project onboarding calls with the 60dB team to acquire an understanding of specific project contexts before reaching out to respondents.
• Conduct phone surveys with customers and beneficiaries:
  • Ensure that you are interviewing the correct respondents as listed on your contact sheets
  • Clearly explain the survey objectives and procedures to the respondents addressing any questions/concerns they may have
  • Attain daily survey targets within specified timeframes and promptly report any obstacles to the project team
• Enter the data received from phone surveys into the 60dB platform (in English) accurately, completely, consistently, and reliably – this data must be entered in the exact way that the respondent says it, not paraphrased or summarized.
• Proactively communicate project progress updates and raise any queries or concerns with the 60dB team.
• Review and address quality check feedback provided by your Project Team within the agreed timeline, providing regular status updates.
• Uphold data privacy and integrity by strictly adhering to 60dB procedures, avoiding data falsification or recording inexistent/inaccurate data.

Requirements

• Strong organization and communication skills: you can independently manage tasks and collaborate seamlessly with the 60 Decibels Project Teams through email and Slack.
• Relationship-building prowess: you demonstrate a knack for establishing rapport and building trust with respondents from diverse cultural backgrounds.
• Attention to detail: you’re meticulous and will ensure the accurate recording of respondents’ answers without any errors or omissions.
• English skills: you’re capable of clear verbal and written communication in English, essential for all interactions with the 60dB team, and proficient in accurately translating respondent responses during data entry.
• Work readiness: you have access to a stable phone, laptop, or computer, along with a reliable internet connection and a quiet work environment.
• Tech know-how: knowledge or proficiency in using data collection applications is a plus!

Recruitment Journey:

• Please submit your application using this webform. It should take you around 15 minutes to submit.
• Once shortlisted, you’ll undergo a mandatory, engaging online training course to become a certified 60 Decibels Survey Enumerator/Research Assistant.
• Upon completing the training, you’ll dive into the world of 60 Decibels, familiarizing yourself with our tools and as you embark on projects, we’ll guide you through project-specific onboarding activities.