Job Purpose 

The role will be responsible for developing and implementing strategies to maximize utilization across the delivery teams in the Product House, track time and cost associated with ongoing projects from a talent perspective and manage relationships with Talent Vendors.

The Talent Operations function is responsible for coordinating Talent Requirements between the Product House and the HR Team. This role involves working with Delivery teams to identify Talent Requirements based on the Project Pipeline(s), managing a Talent Database containing all Talent Biodata and task allocation. The Talent Operations Head plays a pivotal role in aligning HR and operations functions with the organization’s goals, ensuring efficiency, and maintaining compliance.

KEY RESPONSIBILITIES:

Talent Management & Acquisition: 

• Maintaining a database with all Talent details, and updating as and when necessary, based on team or project reassignment, promotions and/or role changes, Contract end date, etc.
• Working with the Recruiting team from HR to onboard required Talent in alignment with the Delivery Team requirements and the overall Organization objectives.

Reporting: 

• Reporting to various stakeholders on multiple tracking metrics regarding the Talent pool, and open roles.

Vendor Management: 

• Build and maintain relationships with existing and new vendors and advising in which roles and/or project types can be outsourced to which vendors based on their strengths and capabilities.
• Coordinate time sheets.

Operations Management: 

• Oversee administrative and operational functions, such as facilities management, procurement, vendor relationships, and office services.
• Ensure efficient and cost-effective operations.
• Track expenses, identify cost-saving opportunities, and report on financial performance.

Training and Development: 

• Coordinate, together with HRBP employee training and development programs to enhance skills and knowledge.
• Identify opportunities for continuous learning and growth.

Employee Relations: 

• Manage employee relations, address concerns, and ensure a positive workplace culture.
• Develop and enforce Group policies and procedures.

Qualifications

Education:  

• A bachelor’s degree in business administration, human resources, management, or a related field.

Experience:

• Five (5) years of relevant experience in HR management, operations management, work force planning, demand planning or a related field.
• Experience with Smart-sheets will be an added advantage.
• Experience in a Technology environment will be an added advantage.

Knowledge: 

• Strong understanding of HR principles, practices, and employment laws.
• Knowledge of operations management, process improvement, cost control and demand planning.

Skills: 

• Strong leadership and managerial skills.
• Excellent communication and interpersonal skills.
• Excellent influencing skills
• Analytical and problem-solving abilities.
• Advanced Spreadsheet skills
• Financial management and budgeting skills.
• Proficiency in using technology and software relevant to HR and operations.