We are looking for an experienced and motivated Team Lead – Hospitality to oversee and coordinate daily hospitality operations in our facility in Ntinda. The ideal candidate will provide leadership to front-of-house staff, ensure superior guest experiences, and uphold high service standards. This role is ideal for a passionate professional with strong interpersonal and leadership skills in the hospitality sector.
Key Responsibilities:
- Lead, supervise, and motivate hospitality staff including waiters, receptionists, and housekeeping.
- Ensure consistent delivery of excellent customer service across all guest interactions.
- Manage day-to-day operations to ensure cleanliness, efficiency, and compliance with health and safety standards.
- Handle guest complaints promptly and professionally.
- Monitor inventory and coordinate with procurement for hospitality supplies.
- Schedule shifts and manage staff attendance and performance.
- Conduct regular training and mentorship sessions to improve team effectiveness.
- Prepare and submit reports on staff performance, guest satisfaction, and operational improvements.
- Coordinate with other departments (kitchen, maintenance, security) to ensure seamless service delivery.
Qualifications and Skills:
– Diploma or Degree in Hospitality Management, Business Administration, or related field.
– Minimum of 3 years of experience in the hospitality industry, with at least 1 year in a supervisory or team lead role.
– Strong leadership and team management skills.
– Excellent communication and conflict resolution abilities.
– Proven ability to multitask and remain calm under pressure.
– Proficient in the use of hospitality software and POS systems.
– High level of integrity, professionalism, and attention to detail.
Preferred Qualities:
- Customer-centric mindset
- Energetic and proactive
- Flexible with work schedules, including weekends and holidays
