- Oversee and ensure timely and proper response to mails sent concerning cases for the team including requests, complaints, enquiries on cases already logged.
- Guide and monitor the team on proper token dispatch and manual reversals
- Review manual reversal upload files to be wrapped on TTUM and uploaded on Finacle
- Approve whitelist, First Monie Wallet, IBPS requests etc as well as treat card statement requests
- Onboard merchants on First Direct 2.0, Account Xplorer etc as well as treat corporate profile modification request
- Identify process improvements needs to promote efficiency after reviewing extant processes and the impact on efficient service delivery
- Provide timely and usable reports such as GH Monthly Report, RPA monthly report RPA Robot Daily Report as well as RPA weekly summary to the Unit Head
- Assist the Unit Head in driving Quality Assurance across board
- Drive perception of service recovery from internal customers
- Escalate issue patterns detected in the course of duties
Job Requirements:
- Minimum Education: B.Sc/Hnd In Any Discipline, Preferably A Numerate Discipline.
- Familiarity with electronic banking products is very essential. – analytical skills and willingness to learn is key recruitment criteria.
Menu
