We’re Hiring: Team Leader – Digital Collections
Are you an experienced collections professional with strong leadership skills and a passion for performance? Join our fast-growing debt recovery firm and help shape the future of digital loan recovery across Africa.
About Us
At SLS Solutions International Ltd, we specialise in ethical, results-driven recovery of digital loans for banks, microfinance institutions, and fintech lenders. We’re committed to professionalism, compliance, and innovation in everything we do.
About the Role
As a Team Leader, you will oversee a dynamic team of collection officers, driving performance, strategy, and compliance to exceed client expectations. This is a hands-on leadership role for someone who thrives in a fast-paced environment and is confident making data-backed decisions.
Key Responsibilities:
- Lead, coach, and motivate a team of Collections Officers to exceed recovery targets.
- Develop and implement strategic plans for collections.
- Conduct regular performance reviews and provide actionable feedback.
- Ensure compliance with all regulatory and client standards.
- Monitor KPIs and recovery trends, reporting insights to management.
- Coordinate escalations and follow-ups on non-performing accounts.
- Collaborate with the Portfolio Manager to align efforts with business goals.
- Prepare and present daily, weekly, and monthly performance reports.
Qualifications & Skills:
- Bachelor’s degree in Business Administration, Commerce, Statistics, or a related field.
- Proven experience in call centre management, including the use of auto-dialler systems.
- Strong analytical and problem-solving abilities.
- Excellent interpersonal, negotiation, and communication skills.
- Calm under pressure, with a tactful yet authoritative leadership style.
- Proficient in Microsoft Excel and general computer literacy.
- Responsible, confident, and comfortable delegating.
Diversity & Inclusion
Women and Persons with Disabilities (PWDs) are strongly encouraged to apply.
How to Apply:
Send your CV, all academic documents and a brief cover letter to hr@slsbpo.com with the subject “Application – Team Leader” by 20th February 2026.
Location: Mukwasi House, Lumumba Avenue – Kampala, Uganda.
