DUTIES AND RESPONSIBILITIES

Providing high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for grinding, through site visits and using Digital and Remote services (i.e. Augmented Reality)

Specializing to own technology areas to provide expertise support in site operations and technology related incidents and inquiries or problems

Participating in technical warranty claim or customer complaint handling

Act as a trainer for internal/external technical trainings, for products

Expertise support for problem management, technical sales support, R&D and product development

Support IB Validation

CTO (Configure to Order) and ETO (Engineered to Order) quotation development through solution definition and technical research​; inspection report reviews, recommendations and solution as requested​

Supporting Field Services with Technical information/details

Supporting the sales process and assisting with the Technical information flow and part numbers

Assisting with developing and influencing and negotiations when required

Support overall sales funnel development

Ensure timely progress of sales cases throughout the different phases

Travelling throughout Africa and globally to support sales activities, problem determination, product training, etc. on a case-by-case basis

QUALIFICATIONS AND EXPERIENCE

HND/BSc. Metallurgical Engineering / Process Engineering, with a minimum of 5 year’s field experience in Process Equipment or,

Must have extensive Sales experience

Experience of applications in minerals processing

Must have up to date understanding & knowledge as a technical product specialist

Understanding and experience of sales and financials

Familiarity with a broad range of Minerals Processing Equipment

Familiar with the core processes of the sales process

Experience in complex relationships

Advanced verbal and writing skills

Computer literacy and MS Office Skills are an inherent requirement

RELATIONSHIPS

• Reports directly to the Head of Technical Sales Support – Services  

INTERNAL/EXTERNAL INTERFACES

• Management
• Other Engineers
• Suppliers and sub-contractors
• Clients
• Site staff

SKILLS AND ABILITIES

requires support management expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture

High sense of urgency and passion for service and support

Strong relationship building skills, a bias for action and detail-oriented behaviours

A high level of computer skills is essential – Excel, Word, PowerPoint and Access

Highly motivated individual with the ability to work under stress and meet the deadlines

to work in a team atmosphere and Supervision skills

Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements

Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks and working in a fast-paced environment

Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear

The employee is regularly required to stand, walk, climb and balance

The employee must occasionally lift and/or move up to 30 pounds

Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus

Use of keyboards, telephones, copiers, telefax, visits and movement through shops, and travel experiences

Climbing of stairs, ladders, scaffolds at jobsites and customer facilities

Full driver’s license with clean drivers record and be able to travel regularly