As the Technical Support Officer, you will play a crucial role in ensuring the smooth functioning of our daily technical operations. This position involves providing comprehensive technical support to contribute to the overall efficiency of our dynamic team.

Responsibilities:

Support:

Devices:
– Provide first line support to branch end-users (this may be in person or remotely).
– Install, configure, and maintain computer hardware, software and networks.
– Enforce IT policies, procedures, and standards to ensure compliance and security.
Fleet: Provide first line support to fleet users (this may be in person or remotely).
Maintenance & Monitoring:

Systems: Monitor and maintain solar backup system, network, CCTV. Resolve or escalate faults when necessary
Client products: Perform maintenance and refurbishment on client products that have been damaged, returned or worn out over time. You will be required to supervise a team.
Fleet: Conduct monitoring routines and inspection protocols to sustain the operational efficiency and security of vehicles.
Procurement: Prepare purchase requisitions for items as need arises and maintain an organized inventory of devices and tools.
Additional Responsibilities:

Reporting: Compile recurring reports.
Ad Hoc Tasks: Undertake other tasks as assigned by supervisors to support the overall efficiency of the department.
Skills requirements:

Effective communication, including writing, speaking and interpersonal communication.
Excellent troubleshooting and problem-solving skills.
Ability to multitask and prioritize work under pressure.
A keen eye for detail and accuracy in work.
Excellent organization skills.
Technical documentation.
Ability to exercise good judgment and effectiveness in working with a high performing team.
Team-oriented attitude.
Ability to exercise good judgment and effectiveness in working with a high performing team.
Team-oriented attitude.
Self-starter.
Requirements:

Minimum Degree in IT, engineering field.
Familiar with networking fundamentals.
Excellent troubleshooting skills.
Proficient in Windows OS and MS Office suite.
Eagerness to learn and contribute to a dynamic team environment.