The primary objective of the Technical Support Representative is to provide a specific and dedicated support to ancillary equipment at Kansanshi Mining PLC site – Zambia as well monitor and improve the GET/Undercarriage on-site business. The target is to ensure that equipment are maintained to the highest standards, provide technical training/coaching to customer local employees, assist to achieve customer targets on equipment availabilities, continuous products improvement, continuously performing professional high-quality work, and to follow up on the GET/undercarriage while ensuring the measurements and monitoring are done properly.

The candidate will have to provide mentoring and training assistance to the dedicated BIA team, to customers and maintenance staff. Following all site and company specific safety procedures and policies without jeopardizing the safety of himself, his co-workers or equipment.

What will be your responsibilities?

Support repairs and services in accordance to instructions received from Superiors and Safety instructions / processes

Development of a repair plan and sequence;

Determining necessary parts, materials, tooling, etc.;

Performing repairs properly and safely, with proper quality assurance testing of repair component or system and machine;

Conduct basic technical on-the-job training with the company’s maintenance staff.

Initiate and/or lead actions for continuous improvement as a joint partner to the company as agreed in advance.

Assisting the company on planned/preventive maintenance and backlogs planning/repairs.

Performing permanent quality check oversight.

Attend site meetings as requested.

Do regular and thorough machine inspections following OEM standards and provide detailed maintenance reports to the customer, BIA and Komatsu.

Discuss reports with the customer and assist in compiling action plans to rectify the problems as highlighted and maintain open communication channels with the customer and BIA team.

Comply with customer’s safety regulations, safety standards and customer specific safety standards. Consistently monitor that Tag-Out and Lock-Out procedures are being followed.

Strive to ensure that all people working on the Komatsu equipment are fully aware of the risks and hazards involved in working with this equipment and report unsafe acts to the relevant authorities.

Drive maintenance initiatives and make recommendations to continuously improve the machine availabilities, maintenance staff correct repair procedures and work practices.

Assist in parts planning, especially that which pertains to maintenance, re-builds and planned work.

Manage any Service personnel reporting to him/her and as and when required any contractors that might be reporting to him/her for a temporary period and ensure they comply to the same high standards of workmanship and safety.

Provide tooling and service related advise to the customer as to promote and improve higher levels of workmanship, reduced labour times, effective troubleshooting, and PM-Clinic service.

Comply with legal environmental health and safety regulations, Komatsu environmental health and safety standards and customer specific environmental health safety standards.

Perform any other reasonable task assigned by their Manager.

Who are we looking for?

Must have a Technical Craft Certificate

Minimum of Technical diploma or equivalent qualification

At least 5 years mining experience and earth-moving equipment.

Accredited Komatsu equipment training and certification

Proven knowledge and experience on Komatsu EQP Care system & SMAP system

Knowledge and experience on SAP system

Leadership, Mentoring and Team Building capabilities.

Valid Driver’s License

Good communication skills.

Strong analytical and problem solving skills.

Good understanding of maintenance philosophy

What’s in it for you?

A permanent contract

A competitive salary and an interesting package of extra-legal benefits

A human sized company with international dimension, encouraging autonomy and team spirit

Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company

Benefit from a challenging career opportunity with an extensive training program

In this challenging job you get the possibility to take initiative and further develop the function