Key Responsibilities

1. Systems & Digital Support

• Provide day-to-day technical support to internal users on hardware, software, and internet connectivity.
• Maintain FITSPA’s internal IT systems, including email, file sharing, storage, and data backup protocols, to ensure seamless operation.
• Monitor and secure IT infrastructure, applying necessary updates, patches, and configurations.
• Develop and maintain IT documentation, including system usage protocols and troubleshooting guides, to ensure efficient and effective IT operations.

2. Website & Platform Management

• Manage and update the FITSPA website and ensure it is optimized, secure, and user-friendly.
• Maintain digital tools and platforms used for events, member engagement, and communication (e.g., CRM, Zoom, Google Workspace, Mailchimp).
• Ensure proper integration and functionality of forms, payment gateways, and member directories.
• Monitor web analytics and recommend improvements based on usage patterns.
• Design, deploy and manage user portals.

3. Design & Visual Branding

• Design digital and print assets, including social media posts, reports, flyers, infographics, banners, and presentations in line with FITSPA’s brand guide.
• Support the visual development of program documents, newsletters, and event materials.
• Ensure design consistency and quality across all channels and departments.

4. Digital Innovation & Transformation

• Research and propose technology tools to automate routine processes or enhance member experiences.
• Support tech-enabled delivery of FITSPA events, webinars, and digital campaigns.
• Assist in developing new features or digital solutions to address evolving organizational needs.

5. Staff & Member Support

• Serve as first-line IT support for the FITSPA team and event participants.
• Provide staff with basic training and tutorials on new tools or software as needed.
• Troubleshoot issues during member events or digital engagements and ensure readiness of systems.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Design, or a related field.
• 2–3 years of experience in IT support, system administration, or graphic/digital design.
• Experience with WordPress, HTML/CSS, web integrations, and analytics tools.
• Proficiency with design tools such as Adobe Illustrator, Photoshop, InDesign, and Canva with a demonstrable design portfolio.
• Familiarity with tools like Trello, Google Workspace, Mailchimp, and social media scheduling platforms is an advantage.
• Certifications in IT administration, cybersecurity, or UI/UX are a plus.

Competencies

• Strong troubleshooting and analytical thinking.
• Excellent organizational skills with the ability to manage multiple tasks.
• Creative flair and attention to detail in visual design.
• Clear written and verbal communication across both technical and non-technical audiences.
• Ability to work independently while collaborating across teams.