Candidate Profile

• HSEQ and Integrity performance at the service station. Timely reporting of anomalies and incidents.
• Sales budget achievement (white products, lubricants and SFS).
• Achievement of 85% for Top Service, Plot/station prospecting.
• Control of the business and assets as per agreed frequency (MLA renewal, stock controls, sales controls). Follow-up of audits.
• Credit terms monitoring (7 days for Retail).
• Proper and professional handling customer portfolio including customers’ account upkeep and timely reporting
• Proper management and accountability of customer stocks and supplies made through various supply schemes.

Activities

Animation-Training-Quality

• Station visits: A minimum of one monthly visit with observations/action plan properly documented. Record of visit must be maintained at the station and countersigned by the dealer or representative.
• Quality/Service: Ensure Top Service is implemented and practiced on stations within the territory.  Reviewing Top Service Performance with the dealer and implementing corrective actions.
• Training: identify staff training needs to be addressed through continuous on-site training and specific training in liaison with Training Manager. Scope of work includes HSE, Compliance and Ethics, Station Manual, and commercial development.
• Salsa –  Log station information, weekly call plan and call reports and follow up in Salsa.

Management & Profitability

• Contractual and legal framework:
  • Ensure the existence of a contract for each station and control and monitor dealers’ activities.
  • Ensure proper liaison with government agencies in the territory on behalf of the Company.
  • Monitoring of employment contracts, rentals and other royalties. Monitoring salaries and utility bills including rates are timeously paid.
• Financial follow-up:
  • Profitability – tracking the financial profitability of stations in assigned territory using real and projected P&L.
  • Ensure monthly reconciliation between SAP Account + manual 411.  Validating the balance and accounting records.
  • Reporting and Risk Management – Prompt and accurate reporting of periodic activities at the stations and update the following reports when due: Financial review – monitor financial risk, Month end checks, Stock Control, PnL tool, TOM-R, Quality chart, Safety inspection (Risk Assessments), Non-Fuel Report, Stock-out and Stock Loss Analysis,
• Operations:
  • Liaise with CSC and depots to ascertain and monitor product deliveries.
  • Asset Management – Establish equipment needs, plan, manage and protect company assets through regular, inspections and co-ordination of maintenance in liaison with Operations
  • Stock Control – Making the gap analysis of the actual and theoretical stock at the station and determine stock variances

Commercial:

• Supervise all retail sales functions in the assigned territory.
• Conduct and adapt the group marketing policies to the environment.
•  Ensure that all policies aimed at sales improvement and target realization are observed.

Commercial Development & Project Management

• Assist dealers in identification of business opportunities, competitor monitoring and other business development activities.
• SFS – Enhancing the diversification activities, implementation of new shops and monitoring of shop activities in line with AMO standards, M-payments and solar projects.
• Card – Developing the card penetration rate per station and canvassing.
• Competitive Intelligence – Monitor and report competitor activities (price watch, new developments, changes, etc)
• Network Development – Identify and negotiate “new” service stations or prospects.

Other

• To carry out any other duties as requested by the hierarchy