Some of your key accountabilities will include the following;
For All Trade Finance Products;
- Process client instructions within agreed Service Level Agreement (SLA)
- Check that all information received is in accordance with the required standards and all client
- requests are clearly understood and the impact thereto
- Ensure all processes and controls are executed in line with the documented procedure guides
- (Excon, BOP, exchange rates)
- Ensure all Fit to Lend approvals (Credit, legal, Product) are in place and transaction requests are
- Fit for purpose/ Fit for processing to ensure successful processing
Client and Services
- Provide a high quality of service to all clients within agreed SLAs
- Ensure high quality of communication to internal and external clients, both verbal and written.
- Ensure that all compliments and complaints are logged on the required system.
Governance Risk and Control;
- Ensure adherence to quality standards to avoid risks to the Bank through effective & efficient management of transactions.
- Draw Day End listings and action accordingly to ensure that all work received is and actioned on the same day.
- Review and monitor all office suspense accounts to ensure that there is a debit for every credit within 48 hours and that the reconciliation has a nil balance.
Innovation and Change;
- Provide suggestions to the line manager on improvements and solutions based on knowledge of the trade value chain.
Education
