The primary tasks, duties, and responsibilities of the Training Assistant are.
- Design, lead, and execute effective learning programs and talent development strategies across the company.
- Pilot the development of management training programs for the organization.
- Create a culture of continuous development and monitor and evaluate the effectiveness of the training programs.
- Utilize available resources to organize, develop, and prioritize learning plans and curricula that align with organizational strategic priorities.
- Provide regular reports on learning impact in the organization.
- Responsible for managing the overall performance of new and ongoing development initiatives and training programs.
- Manage skills training for individuals and groups to ensure all employees are keeping up to date with required skills.
- Design and administer skills gap assessments with employees to create individualized training plans needed to strengthen their existing skills or learn new ones.
- Maintain and improve employees’ job skills to prepare them for greater responsibilities requiring advanced skills.
- Build/update a training portal and learning management systems (LMS).
Desirable Skills & Qualifications:
- Degree in Business Administration or any related field
- 2-3 years’ work experience as a Training Assistant is desirable.
- Excellent communication and interpersonal skills
- He/she must be highly motivated, well organized, detail-oriented, creative and innovative, and possess good time management and multitasking skills.
- Strong presentation & articulation skills
- Team player, high on execution and strategy
- Commitment to further training / continuous learning and development
- A strong understanding of Contact Centre best practices
