Respond to all telephone inquiries regarding booking of travel reservations

Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.

Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.

Make reservations, issue tickets, and manage travel itineraries.

Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.

Cross selling Wakanow products

Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.

Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.

Promote travel packages, deals, and special offers to clients to maximize sales and revenue.

Ensure compliance with all relevant travel regulations, company policies, and industry standards.

Requirements

Proficiency in the use of GDS

Strong customer service and communication skills

Travel agency experience

Passion for travel.

Ability to work well in a fast-paced and dynamic environment