Responsibilities

• Design research & user insights:
  • Guide design research efforts, employing qualitative and quantitative methods such as user interviews, field observations, surveys, and usability testing.
  • Analyze and synthesize research data to uncover user needs, pain points, and opportunities for innovation.
• Design thinking & innovation:
  • Facilitate design thinking workshops and ideation sessions to foster creativity and problem-solving.
  • Guide teams through an iterative design process from discovery to delivery, ensuring continuous learning and improvement.
  • Prototype and test new ideas rapidly, using both low-fidelity and high-fidelity methods.
• Product & service design:
  • Collaborate with multiple teams to develop user-centered product, service, and process concepts.
  • Create journey maps, personas, wireframes, and mockups to visualize and communicate design ideas.
  • Ensure that all touchpoints in the user experience reflect the core principles of human-centered design.
• Stakeholder engagement & collaboration:
  • Collaborate with multiple teams in the organization to translate user insights into actionable design solutions.
  • Present findings, design concepts, and recommendations to leadership and cross-functional teams to influence decision-making.
  • Promote a user-first approach in all projects across departments.

  • Qualifications

    Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

    • Bachelor’s degree in Design, Human-computer interaction (HCI), Anthropology, or a related field.
    • Minimum of 2+ years of experience in human-centered design, user experience design, or service design.
    • Experience leading user research and translating insights into successful product and service design.
    • Proficiency in design research methods, user testing, and usability evaluation.
    • Proficiency in design tools such as Sketch, Figma, Adobe XD, and InVision.
    • Experience communicating with varied audiences, including translating complex research findings into clear, actionable insights.