Responsibilities

• Design research & user insights:
  • Guide design research efforts, employing qualitative and quantitative methods such as user interviews, field observations, surveys, and usability testing
  • Analyze and synthesize research data to uncover user needs, pain points, and opportunities for innovation
• Design thinking & innovation:
  • Facilitate design thinking workshops and ideation sessions to foster creativity and problem-solving
  • Guide teams through an iterative design process from discovery to delivery, ensuring continuous learning and improvement
  • Prototype and test new ideas rapidly, using both low-fidelity and high-fidelity methods
• Product & service design:
  • Collaborate with multiple teams to develop user-centered product, service, and process concepts
  • Create journey maps, personas, wireframes, and mockups to visualize and communicate design ideas
  • Ensure that all touchpoints in the user experience reflect the core principles of human-centered design
• Stakeholder engagement & collaboration:
  • Collaborate with multiple teams in the organization to translate user insights into actionable design solutions
  • Present findings, design concepts, and recommendations to leadership and cross-functional teams to influence decision-making
  • Promote a user-first approach in all projects across departments

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor’s degree in Design, Human-computer interaction (HCI), Anthropology, or a related field
• Minimum of 2+ years of experience in human-centered design, user experience design, or service design
• Experience leading user research and translating insights into successful product and service design
• Proficiency in design research methods, user testing, and usability evaluation
• Proficiency in design tools such as Sketch, Figma, Adobe XD, and InVision.
• Experience communicating with varied audiences, including translating complex research findings into clear, actionable insights