Responsibilities

• User research strategy & execution:
  • Design and implement comprehensive user research that aligns with Tupande’s product and service goals. Also, ensure research insights are translated into actionable recommendations and integrated into product design, service delivery, and strategic planning
  • Oversee the design and execution of qualitative and quantitative research projects, including user interviews, surveys, usability testing, field research, and ethnographic studies
• Human-centered design leadership:
  • Lead the team in applying design thinking methodologies to address complex challenges, ensuring that user needs lead decision-making
  • Guide the brainstorming, prototyping, and iteration of design solutions, ensuring that they are tested and validated with users
  • Champion the importance of human-centered design as a strategic approach across all levels of the organization, ensuring it is embedded in Tupande’s culture.
  • Engage with leadership and cross-functional teams to promote a shared understanding of HCD principles, emphasizing the importance of creating impactful user-centered solutions across the entire organization.
• Team leadership:
  • Lead, mentor, and support the user research and HCD team, fostering a collaborative work environment while fostering their professional growth
• Collaboration:
  •  Work with the global HCD lead to ensure the HCD strategy and processes are following best practice
  • Be an important liaison between the User Research & HCD team and other departments, ensuring agreement on project goals and timelines
• Project management, Reporting, and Process Improvement:
  • Manage multiple research and design projects simultaneously, ensuring timely delivery, high-quality data collection and analysis, and actionable outcomes
  • Present recommendations to Tupande and OAF leadership and stakeholders, influencing decision-making at all levels of the organization
  • Improve research and design processes, ensuring they are efficient, scalable, and aligned with Tupande’s goals

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor’s or Master’s degree in Design, Human-computer interaction, Anthropology, or a related field.
• At least 4+ years of experience in user research, human-centered design, or related fields, with demonstrated experience leading teams and managing research projects
• Expertise in both qualitative and quantitative research methods, including user interviews, surveys, usability testing, and data analysis
• Experience in managing teams of researchers and designers
• Proficiency in design thinking methodologies and tools with experience leading cross-functional teams through the design process
• Experience communicating with varied audiences, including translating complex research findings into clear, actionable insights