The consultant will be required to travel within the districts in the Oromia, SNNPR and Sidama regions. Your safety is our number 1 priority, so no travel to any areas of conflict will be expected.

Specific Tasks

User Support: Serve as the primary point of contact for users (Integrated Eye Care Workers( of Simprints’ biometric solution. Provide hands-on support, troubleshooting, and training to ensure optimal utilization of the technology.

Project Performance: Monitor usage and performance, identify and coach low-performing users, and in collaboration with our partner, carry out targeted field support visits to sites with low-performance

Technical Assistance: Collaborate closely with Simprints’ team to resolve user issues promptly and effectively. Escalate technical challenges to Simprint’s Project Manager as needed and follow up to ensure timely resolution.

Documentation and Reporting: Maintain accurate records of user feedback, support requests, and resolutions. Generate regular reports on user support activities, including trends, challenges, and recommendations for improvement.

Data Management: Support our partner in managing their data platform – SurveyCTO. Act as a liaison with Simprints’ internal team to address any data-related issues or concerns effectively.

Community Engagement: Foster positive relationships with project stakeholders, including Orbis International staff, local supervisors, and MoH focal point. Gather feedback from end-users to inform product development and enhancement efforts.

Duration of the Assignment

This assignment is for an initial period of 20 months i.e., up to March 2026

Salary

Your salary expectations will be discussed with the Talent Partner on your initial call.

Minimum of 2 years experience in coordinating training, supporting end users and delivering technical training

Preferred to have a university degree in management information system, computer science, health informatics, project management or any related disciplines.

You must be passionate about your work and have the mindset of not just ticking the box but strive to achieve impact. You are a quick learner and thrive in a fast-paced, startup environment. At the core, you must possess the following:

Knowledge in data collection systems. You have a background in mobile data collection, working with case management systems and transactional data.

Good analytical skills: You have experience digging into and making meaning from qualitative and quantitative data. You understand privacy and information management ethical concerns and are able to manage information management activities within ethical guidelines.

Strong training skills. We work across multiple sectors with a variety of stakeholders. It is crucial to tailor training to audiences of varying technical literacy levels for a number of different use cases and workflows. You are comfortable conducting in-person training in resource-limited settings.

Technical capabilities in troubleshooting and configuration.  As we work on mobile data collection tools with biometrics you are expected to manage technical issues that may arise while end users use the platforms.

Attention to detail and proactive implementation. Global development work is complex and unpredictable. To proactively anticipate risks, assess implicit requirements on top of contractual deliverables, and successfully meet ever-changing needs, you need to be able to translate a high-level idea into concrete, detailed action steps and documentation.

Excellent stakeholder management and communication skills. You are empathetic and seek to understand different perspectives,bring clarity to ambiguous or ill-defined needs, can negotiate diplomatically, and influence across stakeholder groups to secure buy-in and alignment .

Time management. You are organized, process-oriented, and attentive to following through on planned tasks and activities. You know how to allocate and shift resources to support team members as needed, ensuring project deliverables are met on time and on budget.

Familiarity with community organizing: You’ve done grassroots organizing work yourself, or you’ve worked closely with on-the-ground movement builders to support and facilitate their work.

Language & communication: Excellent verbal and written communication skills in English with experience in influencing advocacy. They are expected to be multilingual and can speak at least 1 local language in projects they are managing. If required, should be open to learning a new language.

Nice to have but not required:

Experience configuring or implementing data collection platforms: such as DHIS2, CommCare, SurveryCTO, ODK and/or other technology platforms commonly used in global development. You are knowledgeable about, have designed, or implemented workflows common among frontline workers in development programs (e.g. health care, aid distribution, research, education).

Understanding of technical concepts. You are able to understand at a high level the technical elements of desktop, mobile and cloud software services and applications with a specific emphasis on data concepts. You should also be able to create data flow diagrams and understand privacy impact assessments.