To ensure that all witnesses attending court hearings have a clear understanding of
court processes and procedures and are provided sufficient support both beforehand
and on the day of a hearing to enable them to present their evidence clearly and
understandably.
Specific Duties and Requirements
 Interviews victims/witnesses and other persons or groups closely associated
with victims/witnesses;
 Provides a single point of contact for witness information and organize/support
pre-hearing visits for witnesses, including vulnerable and reluctant witnesses,
where necessary;
 Provides crisis counselling and direct advocacy services to victims/witnesses by
advocating for their rights and expressing their feelings and needs to judges,
prosecutors and probation officers;
 Acts as a liaison between victims/witnesses and prosecutor, law enforcement,
corrections, medical, social work and court personnel, to convey information and
assist in resolving problems related to hostile/unwilling witnesses, specific
treatment plans for offenders, violations of no-contact orders and court security;
 Educates victims/witnesses and their families about the Victim Rights Act and
other aspects of the judicial system pertaining to their situation;
 Refers victims/witnesses and their families to respective community resources
by assessing the needs, locating appropriate options and proposing available
choices to the victims/witnesses to minimize the effects of victimization;
 Monitors the progress of each assigned case by attending hearings, trials and
consulting with prosecutors; and
 Arranges for safe, private courthouse waiting areas, transportation and lodging
of victims/witnesses as needed.
Qualifications and Work Experience
 Grade 12 School Certificate or equivalent;
 Bachelor’s Degree in Social Work, Psychology, or the behavioral sciences;
 Foreign qualifications should be interpreted/graded by Zambia Qualifications
Authority;
 2 years of experience in a counseling or advocacy capacity; and
 Excellent oral and written skills for purposes of advocacy and preparation of
legal documents.

Skills and Other Attributes
 Experience working with witnesses or members of the public in a regulatory
body or a similar organisation;
 Demonstrate excellent customer service delivery which can be adapted to
sensitive and challenging situations;
 Excellent oral and written skills; and
 Highly organised, proactive individual who enjoys working in a complex, fastpaced environment.
METHOD OF APPLICATION
Application letters accompanied by certified copies of Academic Certificates, Curriculum
Vitae, and the National Registration Card (NRC) should be addressed to the Acting Chief
Administrator electronically ONLY to jobs@npa.gov.zm by close of business on 29th
November, 2024 and should indicate which position is being sought or applied for and
Province. You can also visit our website at www.npa.gov.zm.
NB: Please note that only Short-listed candidates shall be contacted. Indicate the
position applied for in the subject line of the email, scan and send a handwritten
application letter. Applications that do not have a handwritten letter and position
indicated shall not be considered.Foreign qualifications should be interpreted/graded
by Zambia Qualifications Authority.